Customer Service Representative
Resume:
DTea Sams
Dallas, TX *****
Motivated, demonstrated and dedicated professional with experience in providing exceptional customer
service. Strong communicator with client trust, skilled in problem-solving, active listening and
communication. Seeking to leverage these abilities in a position at a forward-thinking company.
Authorized to work in the US for any employer
Work Experience
Business Owner
D’Tea Sams Co.-Bakersfield, CA
January 2023 to Present
Create business plans and the general vision and mission of my company, set goals, work on these goals,
and ensure that the business keeps running.
Head Cashier/Customer Service
Ross Dress For Less-Bakersfield, CA
March 2022 to January 2023
+ Assisted by phone, and worked at sales counters and sales floors to assure customers with purchases
and or questions as needed
+ Maintain product knowledge and up-to-date information on sales events
+ Completed all transactions and operated cash register for cash, check and credit card transactions
with 100% accuracy.
+ Restocked, arranged and organized merchandise in front lanes to drive product sales.
Customer Service Representative
Conduent-Bakersfield, CA
September 2019 to March 2022
+ Executed routine inbound center activities concerning the business product/services, using a standup
script and establish guidelines under supervision
+ Determine customer needs to understand solution specific to those needs while exercising discretion
in confidential matters
+ Achieved assigned goals and business objectives by promoting banking solutions and completing
business processes in a timely accurate manner
+ A certain nature of the transaction/call and assess whether it could be handled in place, needs to be
transferred, or further follow up is required in order to provide customer with appropriate resolution
+ Derived all necessary information from customer to update database
Certified Nursing Assistant
United Healthcare facilities-Bakersfield, CA
January 2017 to September 2019
+ Answered call lights, checked and monitored patient's vital signs and communicated patient's concerns
to nurses
+ Assisted in dressing, bathing and grooming patients, Prepared patient meals
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