Administration, customer service agent
Resume:
Tiffany Tabb
Niagara Falls, NY *****
*************@*****.***
Professional Summary
Love working and communicating with people while solving problems something that comes genuine and
naturally.
Authorized to work in the US for any employer
Authorized to work in the US for any employer
Work Experience
Client Representative
Medical Transportation (MAS) (contact)-Remote
February 2024 to September 2024
Schedule Medicaid transportation for enrollees making sure patients are on time for doctors appointments
going above and beyond allowed when connecting with elderly /mental disabilities very important have
patience energy of care, not just a job wearing a mask but communicating human to human not a robot
brighting the day everything needed of me was finished and completed during a nice chat.
Member Advocate/contract
eHealth Insurance-Niagara Falls, NY
November 2023 to December 2023
Making sure members have an understanding of there new insurance plan any questions from finding a physician
and their location to schedule appointments making members transition, smooth
Customer Service Enrollment Specialist / SALES!
eHealth Insurance-Remote
October 2023 to December 2023
As a Top Sales Agent my Goal was getting to know members having a real conversation being myself building
trust through energy telling them its ok your in the right hands without physically saying it getting them
excited not just to talk to an insurance license agent who’s going to make sure they pick the best plan
that’s fit for them but excited to tell a friend and family member about their natural genuine Enrollment
experience with the company eHealth …GROWTH IS THE MAIN GOAL!
Staffing Coordinator/ CONTRACT
Niagara Rehabilitation & Nursing Center-Niagara Falls, NY
November 2022 to June 2023
Maintained an organized work shifts calendar for all employees making sure each floor covered with certain
amount of mandatory cna/ lpn and Rn’s around the clock no matter what, calling to fill in shifts due
to tardiness, Call In’s or
Holidays also decision making on overtime placement and request of days off . Learning too grow good thing
about working contracts gain a lot of knowledge,This position you have to be mentally strong WHO
YOU ARE AS A PERSON that determine every outcome what u stand for walking into new environment leading
with self respect first created a strong structure becoming an organized environment i now understand
why they call it Staffing Coordinator.
Customer Service Representative/Agent
United Healthcare/ Contracted-Remote
August 2022 to December 2022
Inbound Calls (insurance)/ Sales, cold calling up to 150-250 calls per day / SALES! Setting goals /
making beyond quota by not sounding robotic genuinely Listening to understand the member needs having clear
communication /patients Making sure each customer is confident with their decision, knowing its the best
insurance benefit package that’s fit for them, overall having the best natural phone experience with the
Company customer service line excited to complete surveys and tell a friend . Everything is a connection!
Customer Service Call Center Agent
Covid Hot line/ CONTRACT-Niagara Falls, NY
December 2021 to April 2022
Giving guidance on Covid 19 and Vaccinations policy which is a very sensitive topic, understanding that
having empathy sometimes just listen take nothing personal putting emotions aside aggressive customer upset
i was able to take control of the conversation being myself real genuine energy is felt instantly comforting
caller knowing how to lead based off callers energy rerouting question making sure the information/
knowledge on Covid giving is correct, life’s and business depended on it. Learning too grow from my life
experience like this position is the reason i believe customers service is LIKE A HEART
BEAT KEEPS EVERYTHING
CONNECTED SOMETIMES DEEPER THAN SURFACE believing in no coincidence being placed here takes a mentally
and emotionally strong individual to handle real life calls we all was going through this together learn
a lot about people and myself
Administration/Receptionist/Office Assistant/customer Service
Niagara arts and cultural center-Niagara Falls, NY
February 2012 to March 2020
Handle paperwork on and off the computer data entry, trained and supervised new employees also customer
service rep, cold calling, inbound calls I manage 320 units accounts billing cash handling, ticket
sales, promotions for events, placing artwork/
Gallery, assist summer camp among more. WHATS REAL IS SO NATURAL YOU DONT KNOW ITS
HAPPENING THIS POSITION EXPERIENCE WORKING WITH ALL WALKS OF LIFE HOMELESS TO RICH OPEN
TO THE PUBLIC WEARING A NUMBER OF HATS BEING APART OF A TEAM 15 employees had to work together sometimes
shoveling snow clean a bathroom maintenance not in Not my job title some walk away my attitude is not
waiting on maintenance to get here to clean first I care about my environment most important customers
coming in if I’m comfortable with working around these conditions TELLS ALOT
Customer Service / Payroll Slot Machine Worker/ Warehouse Worker Manage
Many Machines and More Pizza log factory-Niagara Falls, NY
August 2010 to March 2012
Assistant machine to make a product YEAR IT KICK IN WHO ARE YOU AND WHAT DO YOU REALLY WANT!
Retail Sales Associate
Leg Hanes Playtex undergarment store-Niagara Falls, NY
May 2006 to February 2009
Store Manager, cashier, product stocking assisting customers. Teenager/school .. NO WORRIES HAVING FUN
LEARNING ABOUT MYSELF AND LIFE
Education
Associate's degree in Business Administration
Bryant & Stratton College - Buffalo, NY
April 2009 to June 2011
Associates in business
Niagara University - Niagara Falls, NY
September 2004 to April 2005
High school diploma
Niagara Falls High School - Niagara Falls, NY
September 2001 to June 2003
Skills
• Inside sales
• Microsoft Outlook
• Schedule management
• Customer service
• Mac OS
• Clinical research
• Cold calling
• Coordinate measuring machine
• B2B sales
• Windows
• Laboratory Experience
• Customer support
• Customer service
• Inside sales
• Retail sales
• Store Management Experience
• Outside Sales
• Writing skills
• Cash register
• Medical terminology
• Accounting
• Accounts receivable
• Supervising experience
• Phone etiquette
• ServiceNow
• Outbound sales
• Property management
• Sales
• Cold calling
• Accounts payable
• Microsoft Access
• Store management
• Computer skills
• Windows
• Human resources
• Machining
• Business development
• Medical office experience
• Microsoft Powerpoint]X[]H\ÜÝ ÙBTÐTPØ ÂSY\ Ú[ \Ú[ ÂSÝ]ÚYHØ[\ÂSX ܞ]ܘ H^\ Y[ ÙBQ]
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• Analysis skills
• Communication skills
• Financial Report Writing
• Organizational skills
• Microsoft Excel
• Computer literacy
• Cash handling
• Negotiation
• Analysis skills
• QuickBooks
• Sales
• Hotel experience
• Restaurant experience
• Front desk
• SAP
• Event Planning
• Lead generation (2 years)
• English
• CRM Software
• Management
• Salesforce
• Account management
• CRM software
• Direct sales
• Telemarketing
• Telemarketing
• Microsoft Word
• Merchandising
• Data entry
• Negotiation
• Office manager experience
• Research
• Microsoft Office
• Recruiting
• Payroll
• Outbound sales
• Quality Assurance
• Administrative experience
• Merchandising
• Bookkeeping
• Front desk
• Medical records
• Medical coding
• HIPAA
• Medical terminology
• Office management
• Supervising experience
• Data collection
• Windows
• Bookkeeping
• Customer service
• B2B sales
• Sales
• Customer service
• Social media management
• Account management
• Outbound sales
• Salesforce
• Medical terminology
• QuickBooks
• Telemarketing
• Call center
• Analysis skills
• Conflict management
• HIPAA
• Leadership
• CRM software
• B2B
• Communication skills
• Computer skills
• Upselling
• SAP
• Warehouse management
• Warm calling
• Cold calling
• Inside sales
Certifications and Licenses
Food Handler Certification
Driver's License
Additional Information
FROM PRIVATE TO SCHOOL PUBLIC STARTING WITH TAP TO BALLET DON'T FORGET KARATE VERY GOOD ICE SKATER
good with anything artsy from DRAWING TO TEACHING MYSELF AT 38 TO DO REAL ACRYLIC NAILS MY FAVORITE
WAS still IS SOFTBALL PLAYED CATCHER CENTER FIELD AND 3rd Base HAVE A VERY GOOD ARM, love cooking got
culinary arts degree forgot you have to stand all day that passed got CNA at 16th mom was the physical
therapy Director at local hospital never used it, Brick laying certificate that’s another story all
THESE EXPERIENCES PLAYED APART an very important role/part in making the Tiffany today at 39 from teens
to twenties even living NO FOR MYSELF BUT FOR my parents happiness to friends doing things you should or
shouldn't all is life experiences learning to grow.
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