Customer Service Warehouse Management
Resume:
Elaine Ellison
Douglasville, Georgia 30274
Cell phone 404-***-****
**********@*******.***
A confident individual having the knowledge and skills necessary to meet the challenges of an ever-changing work environment with over 10 years of experience in a manufacturing environment. Established and maintained a good working relationship with fellow co-workers and management as well as suppliers and other departments within the company.
EMPLOYMENT
Warehouse Lead-GXO Logistics
McDonough, GA
October 2018– until
Oversee operational processes to ensure correct inventory levels are maintained, orders are completed accurately and on time
Review workload and assign tasks to employees
Properly train and coach the warehouse team and provide positive developmental opportunities; recommend performance improvement actions as needed
Correctly utilize warehouse management system and maintain appropriate work documents
Establish, maintain and promote exceptional customer service
Correctly interpret and enforce company policies and safety procedures to ensure compliance
Safely operate various equipment and tools
Provide support and backup to warehouse management
Track orders and investigate problems
Catalog and track goods and/or supplies
Adhere to the 7S program by maintaining a clean environment
Work in a safe manner that protects you and your team members
Shipping Coordinator-CEVA Logistics
East Point, GA
May 2012– October 2018
Reviewed new customer orders and requested and manually entered data into a centralized database.
Created shipments, assigned carriers and dispatched shipments.
Completed and followed up on all registration and traffic documents.
Communicated all emergencies, delayed due to weather and carrier schedule changes to customers and supervisors.
Coordinated rush orders and ordered changes.
Resolved problems for customers, warehouses and carriers.
Acted as a liaison between logistics, carriers and customers.
Produced bills of lading and updated shipment status information.
Data Entry Clerk - Wayne Farm LLC
College Park, GA
August 2007- April 2012
Worked effectively with staff to increase productivity
Used 10-Key calculator
Entered numerical data into databases with speed and accuracy using a 10-key pad.
Sorted over 500 documents and maintained an organized filing process.
Verified data files prior to entry to maintain high data accuracy.
Scanned documents and saved in database to keep records of essential organizational information.
EDUCATION
Javelin Technical Training Center
Medical Billing/Coding 2010
Anwan Wellness Medical Center
Front Office Administrative, Intern
Morris Brown College/Mass Communication 1992
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