It Desktop Support III

MONEIR JAMA

IT Professional System Administration Cloud Solutions Expert

Holly Springs, NC, USA Tel: 206-***-**** Email: ***********@*******.***

PROFESSIONAL SUMMARY

Dynamic IT professional with over 10 years of experience in system administration, IT support, and cloud solutions. Proven record of accomplishment in implementing and managing Microsoft 365 migrations, Azure cloud platforms, and enhancing IT operations to boost efficiency and security. Adept at troubleshooting complex technical issues, fostering collaboration across teams, and delivering exceptional user support. Passionate about using innovative technologies to streamline workflows and drive organizational success.

CORE COMPETENCIES

Cloud Platforms: Azure (B2B/B2C, Virtualization, Disaster Recovery), AWS Lambda, Aurora

Microsoft Ecosystem: Microsoft 365 (Admin Center, Teams, Dynamics), SharePoint, Power Automate

Networking: Active Directory, DNS, TCP/IP, VLANs, Cisco (CCNA), Routing Protocols

Operating Systems: Windows 10/11, macOS, Linux (Ubuntu, Red Hat)

Tools: SCCM, Intune, ITSM Tools, FlexFlow

Soft Skills: Communication, Problem-Solving, Team Collaboration, Leadership

KEY ACHIEVEMENTS

Spearheaded a migration project for 500+ devices to Windows 10/11, improving system efficiency by 30%.

Reduced ticket resolution time by 20% through optimized endpoint patch management.

Implemented Azure AD roles and compliance policies, enhancing security for 200+ users.

Delivered seamless Microsoft 365 migration for a mid-sized enterprise, increasing productivity by 25%.

Provided on-call support for critical issues, ensuring 99.9% system uptime.

Designed and implemented wireless networks across a high-rise building, achieving 100% connectivity.

PROFESSIONAL EXPERIENCE

IT SYSTEM ADMINISTRATOR

Medical Carrier / General Freight, Raleigh, NC May 2021 – Present

Provided Level 3 support for hardware and software issues, ensuring swift resolutions.

Migrated data, software settings, and operating systems from Windows 7/8 to Windows 10/11.

Configured and deployed new systems using SCCM imaging and endpoint patch management.

Delivered technical support for Office 365 applications and Microsoft Teams.

Maintained patient records and medical information in compliance with HIPAA standards.

Enhanced productivity by implementing intuitive ticketing management systems.

IT FIELD SUPPORT ENGINEER

Microsoft, Bellevue, WA April 2018 – March 2019

Supported cloud-based Microsoft 365 solutions, aiding businesses in using advanced security and device management features.

Managed Azure AD roles and Intune deployments for mobile and desktop applications.

Conducted user training on Microsoft Dynamics 365 and Office 365 integration.

Streamlined device configuration and compliance policies for 300+ users.

Migrated organizational resources to Microsoft iTunes, improving cost and licensing.

DESKTOP SUPPORT ENGINEER

ESFH.LLC, Seattle, WA July 2016 – June 2019 (Part-Time)

Provided desktop support for Windows OS and related peripherals for over 600 business users.

Conducted testing and upgrades for 3G to 5G network routers, enhancing communication systems.

Installed and configured hardware and software, ensuring smooth operations.

Delivered VIP support to high-priority clients, supporting high satisfaction rates.

IT SUPPORT ADMIN

Google Factory Motorola Handheld, Dallas, TX March 2014 – October 2014

Installed over 200 Dell desktop systems and servers in a warehouse environment.

Utilized FlexFlow platforms to check and resolve complex technical issues.

Designed and implemented inventory management systems using barcode scanners and printers.

Provided technical support for Motorola handheld devices, ensuring seamless functionality.

Collaborated with cross-functional teams to improve warehouse IT operations.

FREELANCER (MEDICAL CARRIERS)

Raleigh, NC April 2019 – April 2021

Conducted freelance IT support and system maintenance for medical carriers during a period of high unemployment in North Carolina.

Helped with data migration, hardware setup, and troubleshooting for small businesses.

Leveraged networking and IT skills to support operational continuity for clients.

Balanced freelance projects while actively seeking full-time employment opportunities.

EDUCATION

High School Diploma

Banadir High School, Mogadishu, Somalia, 1981

Certification

Network Engineering University of Washington, Seattle, WA (2013 – 2014)

Focused on VOIP, Wireless Networks, Fiber Optics, Cloud Storage, and Disaster Recovery

TECHNICAL SKILLS

Azure Cloud Solutions, SCCM, Intune, Power Automate

Network Protocols (TCP/IP, VLANs, DNS)

ITSM Tools, Microsoft Teams, SharePoint

Operating Systems: Windows, Linux, macOS

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