Customer Service Representative
Resume:
Dawn Carter
Las Vegas, NV *9103
************@***.***
Professional Summary
To obtain employment in Accounting, Customer Service, or Collections. Authorized to work in the US for any employer
Work Experience
CSR - Customer Service Representative
New American Funding-Tustin, CA
July 2023 to July 2024
I was an outbound CSR. We warm called people who were interested in purchasing or refinancing their homes. Ask them qualifying questions and proceed to get them to the correct loan officer in their location. CSR - Customer Service Representative
Positive Psyche-Las Vegas, NV
October 2022 to April 2023
I was an inbound CSR. I received calls from people who were interested in getting or reducing their student loan debt. I would obtain information from them and recommend the best loan for them Appointment Scheduler
ADT Solar-Marietta, GA
May 2022 to August 2022
I was an outbound CSR. I warm called potential customers to who were interested in getting Solar panels on their homes. I asked qualifying questions to see if their home was suitable for them, set up an appointment and scheduled it for a consultation.
Professional Fundraiser
Intergal Resources-Las Vegas, NV
October 2020 to January 2021
Called donors to pledge money gifts for the Democratic National Committee during the election Group Accountant
Westgate Resort and Casino-Las Vegas, NV
January 2017 to April 2018
Las Vegas, NV
• Group Accounting: Invoicing, billing wholesalers and bus groups; balancing/closing end-of-month payments; aging; customer service; receiving and coding checks; charging credit cards for payment; reconciling short pays.
Travel Advisor
Hilton Grand Vacations-Las Vegas, NV
October 2013 to June 2015
• Contact perspective clients to offer vacation packages to various vacation destinations. Tax Preparer (Seasonal)
Liberty Tax Service-Las Vegas, NV
January 2012 to April 2013
• Tax Prepare
Education
High school
Williamsville East High School - Williamsville, NY College in Business Management
Long Island University - Greeenvale, NY
Skills
• Quickbooks
• Excel
• Telecommunication
• Microsoft Word
• Software: Peachtree, JD Edwards, Timberline, QuickBooks, Oracle, Microsoft Excel and Word, Stratton Warren, LMS, AS400
• Billing
• Clerical experience
• Customer Service
• Customer Care
• credit
• Account Reconciliation
• Bank Reconciliation
• Accounts Receivable
• Balance Sheet Reconciliation
• MS Office
• General Ledger Accounting
• Filing
• Sales
• Time management
• AS400
• Data Entry
• Accounts Payable
• CSR
• Outlook
• Communication skills
• Microsoft Office
• Fundraising
• Accounting
• Computer skills
• Call Center
• Journal Entries
Assessments
Customer service — Proficient
September 2022
Identifying and resolving common customer issues
Full results: Proficient
Work style: Reliability — Proficient
March 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Attention to detail — Proficient
March 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Customer focus & orientation — Proficient
December 2021
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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