Management Engineer Continuous Improvement

Mr. Chetan A. Shirude

Email Id:- ***************@*****.*** Contact No: - +918*********

Career Objective

To work in a competitive environment that effectively utilizes my analytical, interpersonal, leadership and organizational skills to conceive and achieve solutions. The solutions which help the organization in not only meeting its targets, but also allowing it to grow, thereby, enhancing my own skills as an individual and as a key player in the organization's development. Professional Experience: 4 Years (approx)

• Vodafone Idea Limited, Commerzonne,Pune

Jan 2022 to Till date

Designation – Manager – Service Management (L2)

Job Profile and Summary

• This position is responsible for Performance Management of PAN India Voice & Data core elements covering technologies like 2G/3G/4G, VoLTE, VoWifi, INM Packet Core, IOT Filtering etc supplied by various suppliers like CISCO, Nokia, Ericsson, Mavenir etc.

• It is required to bring continuous improvement in performance KPIs for Voice, Data, Enterprise solutions & Roaming services by deep investigation and implementing innovative solutions.

• Analysis major/bulk customer experience related issues on MO, MT, SMS, Data speed & browsing, Roaming etc and taking corrective actions

• KPI monitoring and finding failures.

• Enabling performance reports and real time alerts to proactive monitor the Performance KPIs

• Tracking key Performance KPI & timely action on resolution

• Standardization and implementation of learnings observed during quality issue analysis.

• Co working with cross functional teams to deliver Core quality projects

• Troubleshoot daily operation issues in Packet/CS core network like Gb link down, Gi traffic dip, KPI failures(2G/3G Attach & PDP, 4G Attach & SAU), GTPC/U path failure & diameter link down issues, VoWiFi issues etc.

• Analysis of traffic trend route report by Sevone Tool

• Working with Sevone, Dashboard, HP Service Manager, KPI, Temip,SMS tool.

• Handling and resolve any critical/major fault in network

• Monitoring the daily KPIs reports and analyzing to optimize core network.

• Regular Alarm Checking, Rectification and maintain lowest alarms (Critical/Major) on the system

• Try to find out fault/route cause within minimum time

• Handle day to day operation in 24*7

• Teamlease Services Limited (Bajaj Housing Finance Limited) Feb 2021 – Jan 2022

Designation – Officer (Service operation Team)

Roles and responsibilities

To handle customers query using provided CRM portal. To solve the loan related issue by interacting with customers over calls and mails. Technical Skillset:

• Knowledge of 2G, 3G, 4G LTE/ VoLTE and 5G call flows

• Knowledge of MYCOM tool

• Knowledge of Servicenow tool

Project Details

• Final Year Engineering Project

Title Virtual Rail Signal Using Zigbee Wireless Technology Project

Description

The major cause of the accidents is derailment which is mostly caused due to cracks or faults in the track or some obstacles which force driver to apply urgent brakes and the derailment occurs.

The railway signaling system using zigbee wireless technology protects, controls and supervises the railway traffic, in order to ensure safe operation. Strengths:

• Passionate to learn new thing.

• Focused And Confident With Positive Attitude

• Good Team Player

• Hard Work Is Always Promised

• Repeated Research For Improving Self-Abilities

Academic Details

No Educational

Qualification

Year of

Passing

College/School University Percentage

Obtained

1 B.E.(Electrical) 2019

Gf’s Godavari College of

Engineering, Jalgaon.

North

Maharashtra

University

62.82

2

Diploma

(E&TC Engg)

2016

Government Polytechnic

Nandurbar.

MSBTE 70.00

H.S.C 2011

Gajmal Tulsihram Patil Jr,

college, Nandurbar

State Bard

[Maharashtra]

46.17

3 SSC 2009

Smt.H.G.S.High School,

Nandurbar

State Board

[Maharashtra]

76.30

Extra Curricular Activities:

• Project Exhibition Co-ordinator “Phonix – 2019”.

• Participated In State Level Chess competition 2016. Personal Details

• Date of Birth : 18/05/1993

• Nationality : Indian

• Marital Status : Un-married

• Language Proficiency : English, Hindi, Marathi,

• Current Address : Kunal Icon, Pimple Saudagar, Pune, 411027.

• Permanent Address : 79, Gandhi Nagar, Dhule Road, Nandurbar-425412.

• Hobbies : Cricket, Chess

I consider myself familiar with Computer Engineering Aspects. I am also confident of my ability to work in a team. I hereby declare that the information furnished above is true to the best of my knowledge.

Mr. Chetan A. Shirude.

Declarations

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