Operations Manager Ii

Phone: 571-***-**** **** Farthingale Court

Email: *********@*******.*** Raleigh, NC 27603

Shawn C. Wagner

PROFESSIONAL SUMMARY

Driven, self-directed, and “client-first” property and operations management professional with 12 years of increasingly responsible leadership experience in high leverage profit-loss environments. Demonstrated ability to optimize property operations using innovative thought and tailored growth strategic thinking. Significant experience in residential and business lawn and property care; keen business acumen; “care-first” mentality for the customer. Proficient in Microsoft Office suite.

EXPERIENCE

Amazon Smithfield, NC January 2024 – Present

Area Manager II

Spearheaded the establishment of a new IXD facility in Smithfield, pioneering its transition off Amazon's network. Addressed various operational challenges alongside the Operations team, ensuring seamless facility inauguration.

Implemented 5S methodologies, safety enhancements, and efficiency optimizations within the outbound fluid load department, maximizing spatial utilization and workflow effectiveness.

Directed a team of over 60 full-time employees, including 2 supervisors, overseeing performance management, training initiatives, and conflict resolution. Conducted regular one-on-one sessions with leadership associates to foster professional development.

Collaborated across departments, providing support as required. Facilitated daily and weekly meetings for both managerial staff and associates, fostering open communication and alignment across the organization.

Keystone Transport Company, LLC Garner, NC May 2015 – May 2023

Operations Manager

• Responsible for daily operations of the company’s trucking fleet.

•Increased revenue by 15% YOY from 2015-2020 and again in 2022. Over two quarters in 2023, increased revenue

by over 25%.

•Retained 85% of business throughout the pandemic compared to the previous year.

•Efficiently and proactively managed training and assignment of drivers.

•Solely responsible for attracting and retaining customers through innovative practices.

•Experienced in collaborative fiscal management practices and price negotiations.

•Served as corporate fleet manager, selecting and assisting in coordinating all new fleet additions, existing vehicle

transfers, personal mileage reporting, registrations, renewals, and compliance.

•Maintained and implemented managerial programs.

•Implemented new cost savings measures for maintenance and repair of fleet.

Uncommon & Campus Town Apartments Eugene, OR January 2015 – May 2015

General Manager

•Managed the daily operations of five properties (total of 732 beds), including those with different ownership

structures; increased occupancy to 75%-85% from an average 40%.

•The short tenure was because of family health concerns.

Shawn Wagner’s Lawn Service Manassas, VA/Raleigh, NC March 2001 – April 2022

Owner and Operator

•Owner of customer-focused full-line lawn services company licensed through Prince William County, Virginia

and Wake County, NC.

•Expert at conflict resolution; communication skills exemplified by creation of year-long written lawn care program for customers.

University Towers Raleigh, NC November 2011 – January 2015

Assistant General Manager

•Directed daily operations of the largest privatized North Carolina State University residence hall system.

•Responsible for training, performance, and hiring of all staff; oversaw all conflict resolution.

•Solely responsible for summer occupancy program; increased summer camp revenue by 15%-20% YOY.

•Rapidly mastered first-ever student online room reservation system.

•Administrator of numerous funding including all programming accounts; approximately $70,000+.

EDUCATION

Radford University, Radford, VA Bachelor of Arts, Bachelor of Science 2009

Double Major in Business Administration and Marketing; Minor in Economics.

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