Customer Service Des Moines

RACHEL HAWKINS

Des Moines, IA 503**-***-*** **** *******.*****@*****.***

Professional Summary

Proven customer service expert from Iowa Medicaid Enterprise, adept in handling high-volume inquiries and fostering customer satisfaction. Collaborated effectively in educational settings and excelled in clerical accuracy at Alorica. Skilled in order entry and cold calling, with a talent for maintaining confidentiality and enhancing team efficiency. Achieved consistent performance metrics, demonstrating a blend of hard and soft skills.

Skills

Customer service

Cold Calling

Order Entry

Clerical Experience

Work History

Customer Service Representative 02/2019 to 12/2024

Iowa Medicaid Enterprise – Des Moines, IA

Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction

Built rapport with customers through active listening, empathy, and personalized interactions

Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution

Assistant Teacher 10/2017 to 01/2019

Iowa's Child Early Learning Community – Des Moines, IA

Supported student physical, mental, and social development using classroom games and activities.

Collaborated with other assistant teachers to develop engaging educational materials and resources

Collaborated with the lead teacher on curriculum planning based on state standards

Supported lead teacher in maintaining an organized classroom environment conducive to effective teaching and learning

Fraud Analyst Agent 01/2016 to 05/2017

Alorica – Des Moines, IA

Clerical Support 01/2015 to 01/2016

Evelyn K Davis Center for Working Families – Des Moines, IA

Provided comprehensive clerical support to a team of XX professionals

Performed data entry tasks with accuracy and efficiency, inputting XX records daily

Handled incoming calls and directed them to the appropriate personnel or department

Maintained confidentiality of sensitive information while handling documents and files

Education

Associate’s degree in human services

Des Moines Area Community College - Des Moines, IA January 2013 to August 2015

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