Data Analysis Customer Experience

** ******* ***** ******

079*******

********.**********@*****.***

Drivers License: Code C1

LEBOHANG INNOCENTIA

MOKOENA

Software Proficiency:

- Microsoft Office (Excel, Word, Access)

- Data analysis software

- NACOSA internal

- Soweto Care system

Data quality monitoring

Interpersonal communication skills

Critical Thinker and Problem

Willingness to learn

Accountable

Vernoica Mkwawane - Programme manager

Lifeline Vaal Triangle

+27-83-542-****

Puleng Monyamane - Paramedic / Spiritual

mentor

Gems Sasolburg

+27-83-879-****

English

Southern Sotho

isiZulu

Shoprite

Cashier

Uses a cash register to process sales by scanning items and totaling purchases

Processes coupons and store discounts

Answers customer questions and resolves customer

service

Provides a positive customer experience with friendly and courteous service

Counts cash at the beginning and end of their shift Follows store policies and procedures

February 2018 -

February 2018

Lifeline Vaal Triangle

Volunteer

Completed training:

Personal growth

Counselling skills

Supervised Counselling sessions

Thuthuzela Care Centre:

(Participation in the program, comprehension of the procedures)

Gender Based Violence

Supporting and empowering

NACOSA programmes

Violence Prevention Programme:

(Participation in the program, comprehension of the procedures)

No Means No

April 2022 - Till

date

Lifeline Vaal Triangle

Receptionist

Part-time

Greeted and welcomed clients, answered telephone calls, and responded to emails.

Managed appointments, schedules, and calendars for senior staff members.

Maintained accurate records, databases, and filing systems.

Provided administrative support to other departments. Developed and implemented administrative procedures to improve efficiency.

June 2022 - Till

date

Lifeline Vaal Triangle

Data Capture

Accurately captured and entered data into database systems, ensuring 99% accuracy rate.

Verified and validated data for completeness and accuracy. Maintained and updated databases, records, and filing systems.

Collaborated with teams to ensure data consistency and quality.

Generated reports and provided data analysis support to management.

September 2022 -

Till date

Pele ya pele Secondary School

Grade 12

2011

Pearson Institute 2015

CONTACT

SKILLS

REFERENCE

LANGUAGE

EXPERIENCE

EDUCATION

BPsych Equivalent

NQF 7

Pearson Institute

BA in Psychological Counselling

NQF 7

2016

University of South Africa

BA Honours in Counselling Psychology

NQF 8

2017

Contact this candidate