Customer Service General Manager

DHARATI S. MODY

904-***-**** ***********@*****.*** 1501 Barnswallow Dr Bensalem, PA 19020

EDUCATION Ankur School Gujrat,Ambahabt, India

High School Diploma Graduated in 1991

• First Class.

EXPERIENCE Quicky Mart Express Philadelphia, PA

General Manager 12/15 - Present

• Spearheaded day-to-day operations, ensuring seamless workflow, and optimizing efficiency.

• Established and maintained strong vendor relationships, negotiating favorable terms, and improving product availability.

• Enhanced the store's customer service standards, resulting in increased customer satisfaction and repeat business.

• Actively participated in inventory management, optimizing stock levels, and reducing costs. Shell Cooperation Jacksonville, FL

Gas Station Manager 10/01 - 12/15

• Managed the daily operations of a Shell gas station, ensuring compliance with industry standards and safety regulations

• Implemented efficient inventory management practices and optimized stock levels to minimize losses.

• Enhanced customer service by implementing procedures to ensure a clean, safe, and welcoming environment for customers.

• Maintained strong vendor relationships with fuel suppliers and equipment service providers to ensure smooth operations.

BP Cooperation Jacksonville, FL

Gas Station Manager 7/07 – 8/14

• Successfully managed fuel inventory and deliveries to ensure product availability and minimize stockouts.

• Maintained strong vendor relationships with fuel suppliers and equipment service providers to ensure smooth operations.

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University Discount Beverage Jacksonville, FL

Owner and General Manager 12/95 - 1/03

• Supported distribution operations at three leased distribution facilities covering western U.S.

• Saved $50K in annual costs by suggesting use of slip-sheets in place of pallets.

• Reduced operating budget by $350K by persuading management to use contracts for logistical services.

SKILLS Leadership, Initiative, Communication, Process improvement, Negotiation Team building, Problem assessment, Strategic planning, Project management Software: Excel, Google Sheets

Languages: Fluent in English and Gujrati

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