Customer Service Representative
Resume:
PROFILE
Highly motivated and proven
expertise in products, service and
customer needs. Familiar with
analyzing documentation, liaising
between parties and handling
both routine and complex issues
each day. Identifies and resolves
issues while constantly striving to
increase existing knowledge and
skills. Adaptable and driven with a
strong work ethic and the ability to
thrive in team-based or
individually motivated settings.
CONTACT INFORMATION
PHONE:
EMAIL:
***.*.********@*****.***
EDUCATION
Linguistics and Languages
Bachelor’s Degree Universidad
Mayor de San Andrés – Facultad
de Humanidades y Ciencias de la
Educación (La Paz-Bolivia)
ADDITIONAL SKILLS
Self-Motivated
Customer Relations
Client Retention
Relationship Building
Creative
Positive Attitude
Trustworthy
Team Builder
Meets and/or Exceed Deadlines
Dependable
Results Oriented
WENDY
GOMEZ M.
SKILLS
Analytical/Organization/Planning
Critical thinker with the ability to analyze and interpret data leading to wise & timely decisions
Excels at information management, able to compare different resource materials and make cohesive
summarizations
Ability to think ahead and use problem solving
techniques
Continuously monitors progress and adjusts as necessary to meet goals
Interpersonal/Communication
Communicates effectively at multiple levels using appropriate language and interpersonal styles
Exceptional time management
Flexible, adaptable, effective and resourceful team member
Employs perceptiveness, sincerity and respect within the workplace
Utilizes empathy and compassion, lending a hand to help whenever possible
Customer Service
Consistently exceeds customer expectations
Commendable rapport building skills
Effective listener, able to quickly help customers feel comfortable
Exercises patience
WORK HISTORY
Appointment Setter/VA 2024 - 2025
Upwork, remotely
Customer Service Representative 2023 – 2024
Traffic Tickets in Texas
Customer Service Agent 2022-2023
Florida Insurance Agency, remotely
Customer Service Agent 2019-2020 and 2021-2022
Utah Insurance Agency, remotely
Spanish Speaking Call Center Agent 2021
Upwork, remotely
Customer Service/Appointment Setter 2021
Upwork, remotely
Appointment Setter 2020-2022
Suave Dental, remotely
Spanish Chat and Calling CSR 2020
Upwork, remotely
Customer Service / Virtual Assistant 2020
Upwork, remotely
Customer Service Representative and Data Entry 2019-2020 Upwork, remotely
Customer Service Agent 2019-2020
Utah Insurance Group, remotely
English Teaching Assistant at UMSA 2018-2019
UMSA, La Paz-Bolivia
Translation Assistant at UMSA 2018
UMSA, La Paz-Bolivia
Sales Assistant 2015-2018
Ocasiones Home Center, La Paz-Bolivia
INTERNSHIPS
Internship for the translation of documents in UCB: Translation of technical and non-technical texts from Spanish to English and English to Spanish. 2018
Contact this candidate