Customer Service Logistics Coordinator

CQ

CAROLYN QUINLAN

******@***.*** 708-***-**** Chicago Ridge, IL 60455

Adept at leveraging ERP and SAP systems, I significantly enhanced operational efficiencies across multiple roles, notably at Univar Solutions. My leadership and problem-solving skills have driven successful projects and cost reductions, showcasing a proven track record in import/export and production coordination. Import/Export

ERP

MAS200

SAP

Radius

Hybrid

AX

Navision

Kronos Time Management

Intranet

Microsoft Office

Preparing reports

Multitasking and organization

Leadership qualities

Record and file management

Point of sale operation

Problem-solving abilities

Strategy development

Production support

Depot Software

CBSL Transportation Services Chicago, IL

Depot Logistics Coordinator

11/2024 - 01/2025

Addressed discrepancies in product delivery and receipt promptly. Audit drivers' inventory and process all necessary Clean Certifications paperwork.

Managed documentation associated with interchange and outchange procedures.

Univar Solutions Downers Grove, IL

Track and Trace Associate

09/2020 - 08/2024

Process Freight Orders by adding departure and arrival dates Work on Trace and Trace work to close out old orders Univar Solutions Bedford Park, IL

Customer Service Representative

01/2019 - 09/2020

Process all customer orders

Process Canada Orders for Export including filling out Export Paperwork and getting approval from Salesforce

Work on SME Onboarding of new customers and reactivating old customer Add all message text to SalesForce for mini bulk/bulk site profiles Knight Paper Box (Nosco) Chicago, IL

Staff Accountant

11/2016 - 07/2018

Owned all functions in the Accounting department including AR/AP, cash Receipts, petty Cash and invoicing

Prepared daily delivery schedules for all truck lines to maintain ordering and unloading containers on a timely manner; using Macro to ensure utilization of each loading station

Processed all customer orders via email and transferred them using EDI system

Worked on reducing cost(s) on paper products and scrap material Trained on ASI program and assisted in writing manuals for other users Summary

Skills

Experience

Supported customer inquiries, problem solving and continuously searched ways to improve customer relations

CCI Mfg. Lemont, IL

Distribution Customer Service

Coordinator

04/2013 - 09/2016

Owned all functions in the Shipping department including bulk tank trucks, dry vans, and ocean/rail containers; and processed all shipments from five (5) packaging locations

Prepared daily shipping schedules for all truck lines to maintain load bulk tankers on a timely manner

Used Macro to ensure that each loading station was utilized accurately Processed all customer orders via email and transferred them using EDI system

Continuously worked on reducing costs on freight and shipments; keeping freight demurrage cost down by prescheduling/planning Trained on AX program and assisted in writing manuals for other users Served as back-up for the purchasing department including ordering raw material product for all vendors

Maren Engineering South Holland, IL

Accountant/HR Administrator

08/2012 - 04/2013

Owned all functions of the Human Resources department including payroll, benefits, workers compensation and 401(k) retirement plan Managed all AR/AP overseeing all departments including issuing checks and balancing all bank accounts

Prepared all financial reports for month-end and end of quarter for CFO Provided the company President with weekly cash analysis Prepared all tax and sales tax forms as required by the States of Illinois, California, Indiana, Louisiana, and Washington

Continuously reduced costs on freight and small package shipments MPC Group LLC Chicago, IL

Traffic & Operations Manager

06/2008 - 01/2012

Supported all leadership team as well as managed all outbound international, domestic shipments and traffic managed all inbound materials Developed freight (small package) relationships and contracts with large corporations (e.g., FedEx, UPS) and other regional freighter carriers Managed and maintained strict material budgets using inventory control techniques

Responsible for forecast of material needs using new ERP and MAS 200 systems

Supported Purchasing manager with ensuring proper inventory levels and all inventory functions including cycle counts and reconciliation Executed special projects assigned by VP of Operations including challenging collections, payroll changes, telecom problem resolutions, new hires, benefits enrollment, insurance claim management and IT help ticket response/support Lakeland College Mattoon, IL

Certification in Computer Technology

07/2000

GPA: 4.0

Lewis University Romeoville, IL

Associate Degree in Business Studies

05/1996

GPA: 3.9

Education

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