Data Entry El Paso

Ernesto Velazquez

El Paso, Texas 915-***-**** **********@***.***

www.linkedin.com/in/ernesto-velazquez-

ELECTRICAL ENGINEER

AREAS OF EXPERTISE

Microsoft Office (Outlook, Word, Excel, PowerPoint, etc.)

ADP Products (Enterprise, PayForce, PCPW, PayExpert, WorkForce Now, ProBusiness or Vantage), or HCM/Payroll ERP)

Configuration Control

Data reporting tools

Ability to create and run basic SQL queries.

Data analysis

Time management

Data entry

EXPERIENCE

ADP – El Paso Texas 2009 - 2024

Configuration Analyst

Oversaw setup and installation of systems, applications, and/or process designs for client’s purchased and/or outsourced technology and business process solutions. Configured application/system to client specifications, map and transfer data.

Interfaced with internal and external clients to resolve escalated issues and answer product and process questions. We had a Metrix of completion that needed to be 80 percent of more of completed projects on a weekly basis.

Developed and implemented complex configuration solutions to the application and resolve daily processing issues for multiple custom client databases.

Troubleshot complex issues, develop solutions and recommendations.

Utilized data analysis techniques including, but not limited to writing queries and reports.

Required in-depth knowledge and experience. Uses best practices and knowledge of internal or external business issues to improve products or services. Solve complex problems; takes a new perspective using existing solutions. Work independently, received minimal guidance. Act as a resource for colleagues with less experience.

Provided support to CA organization to complete their projects/break-fixes.

Demonstrated initiative to help develop peers to help them manage more complex requests/projects.

Addressed client issues postproduction.

Produced error free results through best practices with a target of 95 percent.

Developed solutions and recommendations for clients' needs.

Joined client calls on a as needed basis to successfully address issues and/or concerns.

Displayed sense of urgency to address and complete configuration issues/concerns.

Discussed within client calls promptly.

Able to provide operation support and lead initiatives to meet service and client objectives.

Ability to organize tasks in the most effective manner.

Demonstrate expertise knowledge of applicable platforms/applications.

Provided operation support for clients after product is LIVE.

Developed and maintained best methods to accomplish successful delivery of solutions.

Expertise knowledge to address escalated client issues.

Trained and mentored new and existing associates to increase knowledge gaps.

Acted as SME on BPI projects, gap analysis projects and root cause analysis.

Provide direction on most complex escalated client and production issues.

Developed most complex solutions and recommendations to meet client needs.

Assisted management with New Hire Interviews, workload balancing within the group and associate performance 50 percent of the time to ensure assignments to complete it on a timely basis.

Developed peers with more complex configuration tasks/projects, assist manager as needed.

ADDITIONAL RELEVANT EXPERIENCE

EDS

Software Engineer (Information Analyst)

Analyst conceptualizes, designs, constructs, tests, and implement portions of business and technical information technology solutions through application of appropriate software development (C, Unix and SQL) life cycle methodology.

Interacted with the customer to gain an understanding of the business environment, technical context, and organizational strategic direction.

Defined scope, plans, and deliverables for assigned projects.

Collected, identified, defined, and organized detailed user and information technology requirements.

Coordinated and collaborated with others in analyzing collected requirements to ensure plans and identified solutions meet customer needs and expectations.

Confirmed and prioritized project plans and deliverables with the customer.

Participated in business and technical information technology solution implementations, upgrades, enhancements, and conversions.

Understood and used appropriate tools to analyze, identify, and resolve business and/or technical problems.

Applied metrics to monitor performance and measure key project criteria.

Prepared system documentation.

Established and maintained security, integrity, and business continuity controls and documents.

Participated in special studies, marketing efforts, and formal proposals. Stay current on emerging tools, techniques, and technologies.

Ferroxcube USA (Phillips)

Applications Engineer

RCA-Thomson.

Maintenance Test Engineer

Conalep (High School)

Instructor of logic circuits, Microprocessors, OP AMPS and PLC. Also, taught and tested students on software such as C, Turbo basic, Windows, DOS and Internet.

EDUCATION

Bachelor’s degree. Electrical Engineering with emphasis in electronics

Instituto Tecnologico De Ciudad Juarez

Master’s degree: Automation and systems control

Universidad Autonoma De Ciudad Juarez

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