Customer Service Quality Assurance

James Hart

Savannah, GA ***** 912-***-**** *******@***.***

PROFESSIONAL SUMMARY

Business professional with 20 years of experience in overall operations for pawn shop, quality assurance, order management, inventory, negotiation, and customer service. A great problem solver with a strong sense of urgency. A self-motivated individual who thrives in a challenging, fast-paced environment.

SKILLS

●Operations

●Quality Assurance

●Critical Thinking

●Data Entry

●Leadership

●Computer Skills

●Customer Service

●Negotiation

●Time Management

●Administrative Assistance

●Inventory

●Project Management

WORK HISTORY

OCTOBER 2004-DECEMBER 2024

Business Owner A & G Pawn & Jewelry Savannah, GA

●Responsible for overall operations.

●Evaluating the value of items.

●Negotiating loan terms.

●Providing cash loans.

●Managing inventory.

●Ensuring compliance with legal regulations.

●Maintaining accurate financial records.

●Providing exceptional customer service.

EDUCATION

1976-1980

High School Diploma

Strafford High School, Houston, TX

1981-1983

Marketing & Finance

Sam Houston State- Houston, TX

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