Customer Service Front Desk

Kathleen Addams

maiden name Lallier

preferred name-Katie

651-***-**** ****************@*****.***

America’s Best Contact and Eyeglasses December 2023-Present Front Desk Receptionist

Ensures high quality customer service while following all safety protocols. Ensures a smooth flow of customers through the store. Answers, screens, and forwards incoming phone calls using a multi line phone system. Processes and understands managed care plans while obtaining document information from the insurance company as needed. Provides customers basic and accurate information. Schedules and confirms appointments, follow-up visits and classes for contacts and glasses,as well sell contacts. Files all patient records daily and pulls patient files for the next day's appointments. Checks order status and notifies customers when orders are in or of any delays. Keeps the reception area tidy and presentable with all necessary materials. Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies. Participates in regularly scheduled mandatory communication meetings. Sends and receives faxes for patients. Updates patients charts by scanning files Computershare: April 2021-October 2023

Document Custody Specialist II: Accountable for data entry process from receipt of work to resolution, while utilizing multiple online systems. Works in a diverse, collaborative, team environment meeting established deadlines and assists in achieving goals to meet department objectives and service level agreements. Resolve complex customer issues using multiple resources and records; prepare, organize, and distribute complex work. Act as a subject matter expert on an individual team's processes. Coordination of information among various operational areas and/or Relationship Management teams. Provide training and quality control as needed.

Great Wolf Lodge, Bloomington, MN - October 2019- March 2021 MagiQuest Attendant: Responsible for registering guests for the attraction, supplying equipment, education, and guest satisfaction while they journey to defeat the Goblin King. Essential Duties

& Responsibilities: Communicate with guests to process registration and complete orders. Educate guests on game play and wand operation.Provide outstanding customer service and engage in suggestive selling. Assist in merchandising functions including display and store design, inventory receiving, stocking, and merchandise pricing. Perform cash-handling functions, including point-of-sale system, registers, and daily reporting. Ensure retail outlets adhere to the highest standards of cleanliness, presentation, and service. Document and/or escalate any game operation or effects issues to Retail Manager on Duty. Buckhorn Gift Shop Attendant: Assist customers while maintaining the cash register, ringing sales, processing returns, and closing out the register. Essential Duties & Responsibilities: Communicate with guests to assist in purchasing decisions. Provide outstanding customer service and engage in suggestive selling. Assist in merchandising functions including display and store design, inventory receiving, stocking, and merchandise pricing. Perform cash-handling functions, including point-of-sale system, registers, and daily reporting. Ensure retail outlets adhere to the highest standards of cleanliness, presentation, and service. Kathleen Addams

maiden name Lallier

preferred name-Katie

651-***-**** ****************@*****.***

Build- A-Bear: Assist guests with choosing, stuffing, dressing, naming, and purchasing their new furry friends, while maintaining store visual and housekeeping standards. Essential Duties & Responsibilities: Knowledge in current store sales, contributing metrics and conversion goals with ownership of individual contribution. Engage Guests in conversation by using open-ended questions to assess reason for visit and to make experience personal. Mall of America, Bloomington, MN December 2012- September 2019 Nickelodeon Universe Cashier: Provide exceptional guest service and quality service to all guests at Mall of America. Greet guests courteously, uncover their needs, and give polite parting remarks. Answer general guest questions or direct guests to resources for answers. Recommend, select and help locate merchandise based on guests' needs and questions. Oversee safety and cleanliness of selling areas. Complete sales transactions using a computerized point of sale system.Maintain knowledge of Loss Prevention procedures. Retail Cashier: Greet and converse with guests and determine their needs.Assist guests with product questions or general questions concerning Mall of America and the twin cities. Prepare and organize products for display and purchase. Communicate inventory levels to the manager and buyers in the specific product area. Understand specific product area knowledge. Clean, organize and maintain specific product area displays. Restock displays as needed. Recommend, select and assist in locating merchandise based on guests' needs and questions. Wetzel Pretzel Cashier and Cook: Maintain the cash register, take orders, and meet the requirements of the customers. Understand methods of preparing the food as well as basic cleaning activities like cleaning the food utensils and the surface where the food is cooked. Responsible for packaging of the food, ensuring food safety standards. Ride Operator: Responsible for safely operating rides and serving guests within the Nickelodeon Universe. Operate a variety of mechanical and non-mechanical rides. Scan guest's point passes and wristbands. Follow all safety requirements for each ride, including height requirements, chaperon policy, and rider safety guidelines.Understand and execute evacuation procedures when necessary. Ensure the overall safety of guests while on the ride as well as in the ride area. Guest Service: Ensure guests have a positive shopping and entertainment experience by acting as the mall's front-line guest service ambassador. Greet guests in a professional manner, providing requested information efficiently. Assist guests with the purchase of MOA gift cards, merchandise, and rental items such as strollers and electronic carts. Oversee monetary transactions using a computerized point of sale system. Housekeeping: Clean the food courts. Ensure needed supplies are in the closets on the floor. Help ensure that the tenants have what they need for trays. Communicate with guests about events happening in the mall as well as locations of stores and hours. Kathleen Addams

maiden name Lallier

preferred name-Katie

651-***-**** ****************@*****.***

Volunteer experience

Convergence Sci-Fi/Fantasy Convention July 2024

photoshoot scheduler, amateur photographer and panelist: Plan 17 photoshoots each with a different theme. Schedule both indoor and outdoor photoshoots communicate using various social media platforms and printed posters time and location of photoshoots. Arrange for accessible locations and times. Photoshoots take at least an hour to shoot and have between 5 to 100 people in attendance. Panels have between 4 to 6 people at a panel. Each panel has a specific item on the agenda that will be spoken about. Panelists answer questions and suggest items to be talked about during the panels. Panels are hour long discussions.

Convergence Sci-Fi/Fantasy Convention party room volunteer July 2015-2018 Convention Setup (2018)

Assisted with convention setup for art show, artist alley, vendor room, main entrance, and member registration.

Bag End Party Room (2015-2017)

Help with fundraising using social media and gofundme. Help with organizing and running the party room. Help with organizing volunteers and room set up. Ensure that food and drinks are properly distributed. Help to run a children friendly room during Bilbo Baggins birthday party. Stay in character while guest greeting and encouraging guests to donate to help fund the cost of the room.

Democratic –Farm-Labor (DFL) Party, St. Paul, MN March 2002-2012 Volunteer staff for local, state and national DFL political campaigns. Distributed fliers and collateral at public events such as parades and caucuses, staffed phone banks to assist with fundraising, polling, and constituent outreach efforts.

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