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Resume:
Samuel J. Nowak
Senior information technology professional with over 8 years of experience in
systems integration and deployment, project management, advanced troubleshooting, team leadership, vendor management, and excellent written and oral communication skills. Creative IT strategist, with a comprehensive approach to problem solving complex technical scenarios Microsoft Certified Systems
Administrator (MSCA)
Last Renewed 1/2025
MCID: 992759463
MD-101 and MD-102 Modern
Desktop Certification
AZ-801 and AZ-802 Hybrid
Infrastructure Certification
Microsoft Corporation
Apple Certified Support
Professional Certification
Apple Corporation
Bachelor of Arts
Major: Philosophy
Minor: Writing, Rhetoric and
Technical Communication
(WRTC)
James Madison University
EDUCATION
PROFESSIONAL PROFILE
EXPERIENCE
Seasoned IT Professional
Big Picture Focused
Familiarity with DC Firms
Business Acumen
Collaborative Leader
Respected Team Player
Innovative Strategist
Excellent Communicator
End User Champion
High Emotional Quotient (EQ)
Network Engineer
Enthusiastic Documenter
Business Process
Reengineering
Tinkerer and Lifelong Learner
HIGHLIGHTS
CONSULTANT (K-FORCE Contract)
PhRMA Org / Washington, DC / November 2024 to Present
• Assisted multiple IT Teams, business stakeholders, and vendors to plan and execute the deployment and delivery of 330 new laptop devices, both Windows and Mac OS, to replace failing devices, and ensured a successful continuation of business while users transitioned to their new devices
• Participated in planning discussions with CIO and Senior Directors to create new guidelines for employee onboarding and offboarding, and how to accomplish new goals for Enterprise documentation
• Provided outstanding Tier 1 and Tier 2 support to PhRMA’s Wharf HQ office CONSULTANT (K-FORCE Contract)
American College of Cardiology / Washington, DC / August 2024 to Nov. 2024
• Delivered outstanding Tier 1 support to ACC's internal teams, providing responsive service to both on-site personnel in the DC office and remote users nationwide
• Developed comprehensive Enterprise Documentation to standardize Client Support team procedures, enhancing existing documentation to improve clarity and consistency in service delivery CONTACT
Coordinated the planning and delivery of 330 new laptop devices
(Windows and Mac OS) at PhRMA Org, ensuring seamless transitions for end-users and uninterrupted business operations.
Designed and maintained virtual infrastructure to support remote users, enabling seamless access to critical systems, while managing and optimizing hybrid IT infrastructure at Staas & Halsey LLP to ensure secure and efficient operations in view of the COVID-19 pandemic
Developed comprehensive documentation standards for IT teams at multiple organizations, improving clarity, consistency, and scalability in technical and operational procedures.
Managed critical IT systems, including SharePoint and Active Directory, enabling secure hybrid work environments and optimized collaboration for legal and corporate teams.
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KEY ACCOMPLISHMENTS
Samuel J. Nowak
EXPERIENCE continued
CONSULTANT (K-FORCE Contract) (cont.)
American College of Cardiology / Washington, DC / August 2024 to Nov. 2024
• Proposed and implemented improvements to troubleshooting protocols, advocating for a bottom-up approach to problem-solving that emphasized accountability, responsibility, and a culture of continuous learning
• Consulted with Senior Leadership in the EIT Division on best practices for creating and maintaining Enterprise Documentation, advising on strategies to foster effective documentation habits across the team SYSTEMS ADMINISTRATOR
Staas & Halsey LLP / Washington, DC / September 2019 to August 2024
• Provided comprehensive IT support (Tier 0 – Tier 2) to all staff members, ranging from Partnership level executives to Attorney Assistants
• Conducted daily monitoring and maintenance of the firm’s SharePoint Workflow site, ensuring optimal performance and collaboration
• Managed and maintained the firm’s Active Directory Forest, overseeing the integration of on-premises and cloud-based systems
• Updated, created, and maintained business-critical IT documentation, including system configurations, network diagrams, and standard operating procedures
IT ANALYST
Healthcare Legal Solutions LLC / Washington, DC / May 2017 to Sept. 2019
• Maintained on-site servers, databases, and information systems
• Designed new programs, debug, and improve old systems to better fit an evolving workflow, including Availity, LexisNexis, and Citrix Receiver
• Trained new employees in a variety of capacities and helped coordinate the IT Team and Administration
CONFLICTS ANALYST (Palmer Staffing Services Contract) Eversheds Sutherland (US) LLP / Washington, DC / Mar 2017 to May 2017
● Supported the Senior Conflicts Analyst with conflict checks for New Business Intake, Lateral Hiring, and International requests at Eversheds Sutherland.
● Coordinated research and reports with third-party staff (RICOH) to ensure accurate and thorough information.
NEW BUSINESS INTAKE ANALYST (Legal Resources Staffing Contract) Hogan Lovells (US) LLP / Washington, DC / June 2016 to February 2017
● •Conducted research and reporting on New Business Intake requests for Hogan Lovells.
● Participated in 2 week intensive ‘Conflicts of Interest’ training delivered by Hogan Lovells at the DC office prior to being selected for the New Business Intake (NBI) Team within the Conflicts Department. TECHNICAL SKILLS
Adobe Acrobat / Illustrator
Adobe Photoshop
Asset Management
Availity
Bridger Insight
Citrix Receiver
CrowdStrike / Rapid 7
Datto SAAS
DocuSign
Duo MFA
File Transfer Protocol
Jamf Device Management
JIRA
Hybrid
LexisNexis
Microsoft Autopilot
Microsoft Azure
Microsoft Dynamics D365
Microsoft Endpoint / Intune
Microsoft Entra
Microsoft Hyper-V
Microsoft MDM / MAM
Microsoft O365 Suite
Microsoft OneDrive
Microsoft Project
Microsoft Publisher
Microsoft SharePoint
Microsoft Teams
Microsoft Visio
Monday.com
MS Windows Server 2016 OS
MS Windows Server 2019 OS
MS Windows Server 2022 OS
Microsoft Windows 10 / 11 OS
PerfectLaw AIM
Proton VPN
Server Virtualization
SolarWinds Service Desk
TeamViewer
Team Collaboration
Virtual Machines
WebEx
Zoom Communications Suite
Acer Laptops
Android & iOS Smartphones
Apple MacBook Laptops & iPads
Canon & HP Network Printers
Cisco & Palo Alto Firewalls
Cisco/Meraki & 3Com Switches
Cisco/Meraki WAPs
Dell & HP Network Servers
Dell, HP, & Lenovo Laptops
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