It Support Entry-Level

**Jermaine Flim Jr.

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980-***-**** **************@******.*** Charlotte, NC

**Career Objective:**

Dedicated and technologically proficient professional seeking an entry-level IT position to enhance technical expertise, acquire certifications, and contribute to innovative solutions within the organization. Currently pursuing CompTIA A+ certification to advance knowledge in IT support and networking.

**Education:**

* High School Diploma

* Phillip O. Berry Academy of Technology, Charlotte, NC

* Graduated: 2021

* Winston-Salem State University (Exercise Science)

* North Carolina Central University (Kinesiology)

* Attended coursework but did not graduate.

**Certifications & Training:**

* IT Support Technician Online Course

* Currently pursuing CompTIA A+ certification

**Technical Skills:**

* Networking Fundamentals

* Operating Systems: Windows and macOS

* Basic Website Building (Shopify)

* Troubleshooting hardware and software issues

* Basic networking tasks: restarting routers, changing passwords, and connecting devices to WiFi

**Relevant Projects:**

* Website Development

* Built a fully functional e-commerce website using Shopify, showcasing problem-solving and technical proficiency in design and implementation.

**Work Experience:**

* Lifeguard

* Stratford Richardson YMCA, Charlotte, NC

* Monitored and ensured the safety of patrons, demonstrating strong problem-solving and quick decision-making abilities.

* Maintained focus and adaptability in high-pressure situations.

* Communicated effectively with team members and guests to resolve issues efficiently.

**Stratford Richardson YMCA Charlotte, NC**

* **Oversaw the fitness area, providing assistance to patrons and ensuring the safe and operational functioning of equipment.

*** **Addressed equipment issues and concerns, demonstrating troubleshooting and problem-solving skills.

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* **Promoted a welcoming and positive environment through effective communication and exceptional customer service.

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**Overnight Associate Walmart Charlotte, NC**

* **Restocked and organized inventory, demonstrating attention to detail and effective time management.

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* **Collaborated with team members to meet nightly goals and address challenges.

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* **Adapted to a fast-paced and dynamic environment, maintaining high productivity.

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**Delivery Associate Amazon Charlotte, NC**

* **Delivered packages to customers, providing exceptional customer service.

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* **Solved routing and logistical challenges to ensure timely and accurate deliveries.

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* **Maintained accountability and reliability in an independent work setting.

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**Soft Skills:**

* **Problem-solving and troubleshooting**

* **Time management**

* **Adaptability, discipline, and resilience**

* **Strong willingness to learn**

* **Fast learner*

Contact this candidate