Customer Support Service Associate
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Jamey Fortner ***********@************.***
Jamey Fortner ***********@************.***
Thu, Jan 23, 2025, 4:58 PM
Jamey Fortner
Willard, MO 65781
************@***.***
Professional Summary
Dedicated and detail-oriented professional with nearly 15 years of combined experience in customer sales and service roles, including nearly 2 years at Expedia Group. Proven track record as a Midas customer support agent. Seeking to leverage my skills and experience in an internal position to contribute to the continued success of Expedia Group.
Professional Experience
Expedia Group
Position: Premium Traveler Service Associate for Midas Location: Springfield, MO
Dates: February 13, 2023 – Present
Handle interactions with customers through multiple channels, providing a best-in-class customer experience to travelers. Research, analyze, and resolve traveler issues in an accurate and timely manner. Use appropriate tools and resources to assess situations and create resolutions while maintaining ownership of the issue. Consistently met or exceeded metrics month after month. Achieved an NPS score of 92, well above the goal.
Expedia Group
Position: Contract Position in Collections
Location: Springfield, MO
Dates: November 1, 2018 – June 30, 2019
Located and monitored overdue accounts using computers and a variety of automated systems. Negotiated credit extensions when necessary.
Conferred with customers by telephone or in person to determine reasons for overdue payments and reviewed the terms of sales, service, or credit contracts.
Education
Colorado Technical University (CTU)
Field of Study: Computer Science
Dates: 2019 (1 year)
Completed a year of prerequisites.
Skills
Active listening
Attention to detail and organization
Excellent interpersonal, verbal, and written communication skills Problem-solving
Payment handling
Microsoft Excel
Computer literacy
Goal-driven and self-motivated
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