Inventory Control Customer Service

FRANCISCO IGLESIAS

Katy, TX ***** 832-***-**** *********.**********@*****.***

OBJECTIVE

To obtain a challenging management position where I can leverage my 15+ years of experience to drive operational efficiency and achieve organizational goals.

QUALIFICATIONS

- A highly detail-oriented management professional with 15+ years of progressive supervisory experience.

- Bilingual in Spanish and English, with excellent written and verbal communication skills.

- Proven ability to thrive in diverse and dynamic work environments.

- Collaborative team player with a strong work ethic and proven ability to quickly learn and master new concepts.

- Proficient in Microsoft Office Suite (Word, Excel, Outlook) & transportation management systems, including FedEx, DHL, & UPS.

- Managed the full employee lifecycle, including recruitment, interviewing, hiring, onboarding, and performance evaluations.

- Proven ability to provide exceptional customer service and maintain professional phone etiquette.

- Proficient in operating forklifts and heavy equipment

Shipping & Receiving Manger 2019 – Present

- Managed all aspects of domestic and international shipping/receiving, including documentation, loading/unloading, and

coordination with transportation carriers and customs agencies.

- Negotiated carrier rates and contracts, forecasted delivery times, optimized shipping routes, and dispatched/routed trucks for

product pickup and delivery.

- Ensured compliance with international customs regulations and proper packaging/shipping procedures to prevent damage or loss.

- Managed order fulfillment (picking, packing, and shipping), including small package shipments via DHL, FedEx, and UPS,

optimizing costs and ensuring timely delivery per carrier protocols.

- Implemented process improvements to optimize shipping/receiving efficiency and reduce costs.

- Managed inventory control, including monitoring inventory levels to prevent stockouts, purchasing/forecasting supplies, and

documenting material receipt, storage, and distribution.

- Verified incoming materials against invoices, coordinating with relevant departments, and reconciled purchase orders with packing

lists.

- Organized warehouse inventory according to established procedures and optimized storage for space utilization and accessibility.

- Managed warehouse expenses to identify cost-saving opportunities.

- Maintained a safe work environment.

Distribution Center Manager, Testamerica Laboratories 2017 – 2019

- Managed domestic and international shipping and receiving operations, including loading/unloading, documentation, and

coordination with nationwide laboratories.

- Forecasted delivery times and optimized shipping routes.

- Utilized FedEx, DHL, and UPS tracking systems to manage shipments.

- Managed daily production and warehouse personnel, including hiring, training, scheduling, and task assignment.

- Managed payroll and employee time-off requests.

- Managed inventory control, including data entry, cycle counts, and reconciliation of purchase orders with packing lists.

- Organized warehouse inventory according to established procedures.

- Ordered and forecasted warehouse supplies.

- Documented material receipt, storage, and distribution.

- Verified incoming shipments against receiving documents.

- Fulfilled material and tool requests based on work orders.

- Maintained a safe work environment.

Warehouse Manager, Houston Seafood 2011 – 2017

- Verified incoming materials against invoices, coordinating with relevant departments.

- Inspected all incoming fresh, frozen, and other materials.

- Documented material receipt, storage, and distribution.

- Reconciled purchase orders with packing lists.

- Organized warehouse inventory according to established procedures.

- Managed domestic and international shipping/receiving, including loading/unloading.

- Prepared all required domestic and international shipping documentation.

- Managed inventory control, including data entry and cycle counts.

- Coordinated container pickup/drop-off with trucking companies at rail and port facilities.

- Tracked import container ETAs and LFDs with port and shipping companies.

- Fulfilled product requests based on sales orders.

- Maintained a safe work environment.

Additional Experience

Warehouse Lead, Ham-Let, Stafford TX

Shipping and Receiving Manger, HMT Inc., Humble TX

Education

Associates of Applied Technology in Environmental Science

Clover Park College, Lakewood WA

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