Information Systems Service Desk

MICHAEL C. KILCZEWSKI

Lansdale PA *****

https://www.linkedin.com/in/mikekilczewski/ 215-***-**** ************@*******.***

EHR SOFTWARE SUPPORT PROFESSIONAL

EHR Software Support professional with experience and training for organizations including Healthcare and Hospital Clinics and expertise supporting NEXTGEN ENTERPRISE EHR, EVOLV BH EHR and COMPULINK EHR, EXA PACS/ZEISS FORUM imaging/storage systems, utilizing Active Directory, SharePoint, ServiceNow ITSM, Citrix, HL7, RDP. Administer, maintain and support Clinical Information Systems through performance of regular updates, upgrades, backups, provisioning of accounts, and troubleshooting. Participate in ongoing security risk assessments to ensure compliance of Clinical Information Systems with existing laws, rules, and regulations.

TECHNICAL SKILLS

NextGen EHR, Evolv BH EHR, Compulink EHR, Active Directory, SharePoint, ServiceNow ITSM, Citrix, HL7, RDP, VMWare, EXA PACS, ZEISS FORUM Imaging, C-ARM, IVUS, GE Viewpoint (Vascular), Microsoft SQL Server, Crystal Reports XI, Apple MacOS-iOS, Adobe Creative Suite

WORK EXPERIENCE

KenCrest, Blue Bell PA May 2023 – Present

Lead Developer

Building positive professional relationships with community businesses and organizations. Developing relationships with individuals served and identifying strengths and interests that can contribute to overall success. Present to local service or Networking groups, assist individuals served to develop resumes, portfolios and other promotional tools, supporting experiential learning and work trial sessions, encouraging and respecting personal choice and decision making.

Olympus Corporation, Center Valley PA Mar 2023 – May 2023

FS EUC Desktop Support (Contract)

Imaging Laptops from network store – recabling network/desktop setups for May 2023 RTO, supported Active Directory, imaging laptops for Clinical Applications/Networks. Setup of MacOS – iOS phones

Convenient MD Urgent Care & Walk-In Clinics, Boston MA Aug 2022 – Dec 2022

NextGen EHR Specialist (Contract)

Respond to and resolve Service Desk tickets logged against NextGen Enterprise EHR for “Go Live” supported HL7 integration for Labs/Orders per Clinical Applications/Networks. MacOS – iOS integration

Azura Vascular Care, Malvern PA Sept 2019 – July 2022

Senior Service Desk Specialist (Clinical Apps)

Azura Vascular Care is part of Fresenius Medical Group with over 140 nationwide clinics.

Respond to and resolve Service Desk tickets logged against Clinical Applications/Systems (NextGen/PACS) to agreed SLA’s, Monitoring Service Desk requests for supported Clinical Applications/Systems (NextGen/PACS), iOS-iPhone-iPad-MAC

Responsible setup and installation of C-ARM, IVUS, Ultrasound machines to the AVC local network

Testing and confirmation of imaging/batch transfer and backup to the EXA PACS servers

Supported clinics that were using GE Viewpoint (vascular applications) software for PACS imaging/batch transfer and backup

Clearing of imaging data conflicts on the EXA servers

Azura previously used Candelis PACS; well versed in searching the historical imaging data on the Candelis server

Assist the Applications Development team with QA testing and deployment of application/software changes/releases, HL7 integrations through the formal change management processes

American Baptist Home Mission Societies, King of Prussia PA May 2018 – Sept 2019

Senior IT Operations Associate

Management of ABHMS network migration to Office 365/Skype for Business/SharePoint and Azure utilization, installation & configuration of IT Infrastructure at ABHMS’ new facilities, AV config-setup-admin for web conferences.

The Eye Institute at Salus University, Philadelphia PA Nov 2010 – May 2018

EHR/Medical Software Applications Specialist/Systems Administrator

EHR Software Admin/Training for The Eye Institute of Salus University (formerly Pennsylvania College of Optometry) and two satellite locations, a Clinical Teaching Environment providing more than 45,000 Annual Patient Encounters performed by 50+ Attending Physicians and 600+ Optometric Student Interns.

Implemented, Integrated, Administrated, Supported, and Trained NEXTGEN/COMPULINK EHR software to a Clinical Teaching Environment (5 locations)

Was responsible for supporting Zeiss FORUM Ophthalmology software & PACS warehousing the EHR data from Visual Field, Pachymetry, Gonioscopy, Tonometry, Keratometry, Angiography, Retinoscopy & Slit Lamp testing.

Thorough understanding of possible causes for network/server issues, such as crashes and delays, and resolving and/or providing workarounds, including stopping services.

Suggesting workflows and improving processes, including desktop scanners and label printing to mitigate future incidents.

Designed and improved the functionality of the EHR/PM/POS environment through collaboration with attending physicians and staff by planning, developing, testing, and implementing application layouts, reports, queries, and automations for clinical, research, and business operations.

EDUCATION AND TRAINING

Bachelor of Arts (BA), Speech, Language, Hearing Science (Communication Disorders)

Temple University, Philadelphia PA

Project Management, Montgomery County Community College, Blue Bell PA

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