Operations Manager It

Shane Foppe

**** *********** **, ***** *****, Missouri 63126

Cell: 314-***-**** Email: ********@*****.***

Objective

Experienced IT Operations Manager with a proven track record in infrastructure management, cloud computing, and team leadership. Passionate about fostering collaboration, ensuring operational efficiency, and leveraging technology to drive business success. Adept at aligning IT strategies with company objectives and optimizing processes for scalability and security. Seeking a role where I can apply my expertise in Azure and IT infrastructure to contribute to a forward-thinking organization.

Skills & Qualifications

Infrastructure & Cloud: Windows Server Administration, Microsoft Azure, Körber Cloud, VMware Virtualization

Networking & Security: WAN/LAN Configuration, Cisco Meraki, Checkpoint & FortiGate Firewalls, Crowdstrike,

Enterprise Applications: Citrix XenApp, Microsoft Exchange 2016, Office 365, Mimecast, ESET

Data Management & Backup: Symantec Backup Exec, Commvault, Microsoft Teams Migration, Sharepoint

Mobile Device Management (MDM): Jamf, MaaS360, Intune, MobileIron

Unified Communications & VoIP: Mitel, Nextiva, Cisco Jabber, Logitech Tap Systems

Project Management: IT Migrations, System Integrations, Vendor & Budget Management

Certifications: A+ Certified IT Technician, Azure 900, SIM Leadership Foundations

Education

Maryville University (2023-2024)

ITT Technical Institute – Associate of Applied Science in Information Technology – Computer Network Systems (2004-2008)

University of Missouri-Saint Louis (2001-2004)

Saint Louis Community College of Meramec (1998-2001)

Professional Experience

Breakthru Beverage – IT Operations Manager

July 2021 – March 2025

Led a team of six IT Operations associates across multiple states, ensuring IT infrastructure support and optimization.

Managed the Canon Secure Print migration to enhance security and efficiency in Missouri Market

Directed the migration of Adobe accounts to Federated Authentication for improved access control.

Partnered with the Security Team to migrate Checkpoint Firewalls to FortiGate, aligning with corporate policies.

Led the Citrix Cloud migration, streamlining virtual desktop environments.

Co-managed a team of 25 IT Operations associates across multiple locations.

Successfully migrated 300+ user accounts and laptops to the Breakthru Beverage domain.

Oversaw the transition of Pick-to-Voice technology to Lucas Systems, optimizing warehouse operations.

Standardized conference room technology by migrating Polycom systems to Logitech Tap Microsoft Teams in Missouri Arizona and Colorado.

Assisted in the Commvault virtual server migration to an appliance-based system.

Managed the Verizon-to-T-Mobile migration, transitioning:

o8,000+ devices across all markets using eSIM.

oStandardized and upgraded driver profiles for efficiency.

oCut $50,000+/month in data overages by optimizing plan usage.

oManaged ongoing cost analysis for Finance.

Managed the Internet Service Providers within Missouri Market.

Managed Warehouse Management System(Koerber/Highjump) within Missouri market ensuring continuity.

Managed\Oversaw Bastian Systems that ran the conveyor system.

Major Brands – Infrastructure & Operations Manager

November 2018 – July 2021

Managed a team of four IT professionals across St. Louis and Kansas City.

Led migration of Citrix On-Premise to Citrix Cloud.

Managed Azure Spend, optimizing cloud resources.

Migrated core systems to Azure, modernizing IT infrastructure.

Directed MPLS to SD-WAN migration using Silverpeak, enhancing network performance.

Oversaw the implementation of HelpSystems Invoice Management System.

Upgraded all company-wide switches from Dell to Cisco.

Migrated fax lines to digital fax-to-email via Faxage.

Led deployment of Polycom conference systems with Zoom integration.

Transitioned Mitel phone system to Nextiva VoIP, streamlining communication.

Implemented Nimble Storage for enhanced redundancy and replication.

Led SharePoint Online migration, improving data governance and security.

Managed VMWare, 8 total hosts statewide.

Major Brands – Systems Manager / Systems Administrator

January 2010 – November 2018

Managed 100+ servers across two warehouses and three cross-dock locations.

Developed and executed a migration plan to Azure.

Successfully transitioned Exchange to Office 365.

Built and managed SharePoint Online, migrating from on-premise.

Standardized file share replication between multiple locations.

Led Mitel phone system migration and supported Dynamics 365 backend servers.

Implemented Nimble Storage, improving disaster recovery capabilities.

Major Brands – IT Specialist

January 2005 – January 2010

Managed workstation deployments and hardware refresh cycles.

Designed and maintained Citrix XenApp 5.0 to 7.5 environments.

Deployed BlackBerry Enterprise Server for mobile workforce management.

Administered backup and recovery using Symantec Backup Exec.

Built and managed statewide print servers.

Managed Exchange on-premise user and service accounts.

The Home Depot – Operations & IT Support

April 1998 – 2006

Provided IT support for store systems and POS hardware/software.

Managed hardware and software upgrades for in-store IT infrastructure.

Conducted training for associates and managers on technology updates.

Recognized with multiple awards for outstanding job performance.

Certifications & Professional Development

A+ Certified IT Technician

Azure 900

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