Customer Service Representative

William Njumssa

Email: ********@*****.*** Phone: 506-***-****

Address: New Brunswick, Moncton, Canada

Knowledgeable, dynamic, and dedicated customer service professional with superior attention to detail and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Skills

Bilingual (French and English) - Proficient with Microsoft suites

Good organizational skills - Ability to Multi-task and lift loads of 50lbs

Great Communication skills - Excellent customer service skills

Strong analytical, and decision-making skills - Strong customer focus and willingness to learn. Work Experience:

Customer Service Representative

• Managing incoming calls received from customers via phone, email, and chat.

• Provide ongoing support and administrative assistance to customers.

• Review and understand customers’ payment and consumption usage history to calculate adjustments to process invoices and render corrected invoices to customers.

• Prepare product transitioning and product roll-out for assigned accounts.

• Responding to incoming customer queries regarding general account billing and providing technical support.

• Accurate document to aid in the tracking of issue trends.

• Assist in collecting and maintaining current customer information in the operating system.

• Assist customers to navigate the website and place orders online. Education

- New Brunswick Community College (September 2023 – Current)

Diploma: Game Development

- High School Diploma (September 2015-2022)

Science and biology

Voluntary Activities

• Community Development Summer Social

• Strawberry - Open Mic night

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