Customer Service Support

IBRAHIMA DIOUF

********@*****.*** • 832-***-****

Summary

With a Bachelor of Tourism Management Hospitality and extensive experience in Interpreting and customer service, I have honed my skills in providing exceptional service and support in various environments, including multilingual settings. I am adept at using my language skills to bridge communication gaps, ensuring a seamless experience for all parties involved. My background in administrative and operational roles has equipped me with the ability to manage and coordinate tasks effectively, making me a valuable asset in fast-paced and dynamic settings. Experience

Translation & Interpretation Network 01/2022 to Current Onsite, over the phone, and video remote interpreting (Freelance position)

● Provided multilingual support in English, French, Turkish, and Wolof, enhancing communication for international clients.

● Demonstrated proficiency in managing large volumes of translation and interpretation tasks, ensuring accuracy and timeliness.

Admissions Representative 01/2019 to 01/2021

NORTH AMERICAN UNIVERSITY

● Conducted comprehensive interviews with students, assessing their needs and guiding them through the enrollment process.

● Implemented strategies to improve the admissions experience, resulting in increased student satisfaction and enrollment rates for non-speaking English students. Over Phone Interpreter

Linguistica International LLC-USA

● Facilitated communication between speakers of different languages (Wolof, French and Turkish), including government agencies and medical facilities, through proficient interpretation services.

● Enhanced customer experience by providing accurate and timely translations in high-pressure situations. CUSTOMER REPRESENTATIVE

SITEL GROUP

● Provided top-tier customer support for billing inquiries, service orders, and troubleshooting, enhancing brand loyalty.

● Implemented customer service best practices, improving response times and customer satisfaction metrics. Tutoring/Teaching 5/2017 to Current

Varsity Tutors - Saint Louis, MO

● Designed and delivered engaging lesson plans in French, Turkish, and Arabic, fostering an inclusive learning environment.

● Utilized multimedia tools and positive reinforcement techniques to enhance students' language skills and cultural understanding.

Education

Bachelor & Master in Tourism Management Hospitality University of Thies

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