Information Technology Network Infrastructure

Vonn Carlo Martinez de Vera

Professional Summary :

Experienced IT professional with a strong focus on PC support and technical troubleshooting. Over two decades of industry experience providing first-level support, resolving hardware and software issues, and maintaining robust IT infrastructures. Proven track record at Kaiser Permanente delivering essential helpdesk support, performing in-depth troubleshooting, and conducting system maintenance. At OneCore Technologies, provided practical, cost-effective computing solutions for small to medium-sized businesses, specializing in business continuity, network administration, and end-user support. As Information Technology Manager at Advantage Inc., demonstrated expertise in server management, virtualization, and cloud computing. Extensive background in diagnosing and resolving technical problems, with proficiency in Microsoft and AWS technologies. Reliable and efficient in ensuring optimal performance and security of IT systems.

Skills & Training :

Microsoft Windows Designing a Network Infrastructure

Microsoft Windows Planning a Network Infrastructure

Microsoft Windows Implement and Active Directory Infrastructure

Implement and design a Microsoft Windows Directory Services Infrastructure and Security

Microsoft Windows Implementing a Network Infrastructure

Managing Microsoft Exchange Server 2003

Managing Microsoft SQL Server 2000

HP-UX System and Network Administration and Troubleshooting

Amazon Web Services Cloud Migration

Education :

High School: Immaculate Conception Parish High School

Employment History

Kaiser Permanente CA Jan 2022-Aug 2023

Helpdesk Support

Provide first level support to resolve problems with products and applications by meeting customer service standards. Follows standard operation procedures for incident escalation and notification to leadership and supports troubleshooting efforts in conjunction with the customer to identify routine problems. Resolves non-complex problems under the guidance of others and escalates routine problems, as necessary, to appropriate resources.

Perform in-depth troubleshooting of hardware and software issues, utilizing diagnostic tools and techniques to identify and resolve root causes. Conduct routine maintenance and system checks to ensure optimal performance and prevent future issues.

OneCore Technologies Aug 2017 - Jan 2022

IT Technician / IT Consultant

Provide practical and cost-effective business computing solutions for small to medium-sized organizations. Assist with the design, implementation, and maintenance of IT infrastructure to meet business needs.

Business continuity planning, Windows Server administration, Helpdesk services, Network administration, Data security and redundancy, Printing and Imaging support, Hardware and software support.

Perform hands-on troubleshooting and repair of hardware and software issues, ensuring minimal downtime for users. Utilize diagnostic tools to identify problems and implement effective solutions quickly.

Support the setup and configuration of network devices, including routers, switches, and firewalls, to ensure secure and efficient network operations. Monitor network performance and address connectivity issues as they arise.

Provide comprehensive end-user support, including training and guidance on using IT systems and software effectively. Develop and maintain documentation for troubleshooting procedures and best practices.

Conduct regular system updates and patch management to ensure all systems and software are up-to-date and secure. Manage hardware and software inventory, ensuring all assets are tracked and maintained properly.

Advantage Inc. Jun 2006 - Jun 2017

Information Technology Manager

Develop, maintain, and facilitate the implementation of a sound IT infrastructure, ensuring scalability and reliability to meet business needs.

Microsoft Windows Servers - Domain Controller, Active Directory, Exchange, Office 365, SQL, Essentials Server, Microsoft Backup, Desktop computing, and helpdesk support.

Solid understanding of network infrastructure, network hardware (routing and switching), network security (firewalls, enterprise antivirus), network services (DNS, DHCP, WINS).

Data security (PCI and HIPAA), Virtualization (VMware, Microsoft Hyper-V), Cloud computing (Amazon Web Services).

Perform advanced troubleshooting and repair of server and network issues, utilizing diagnostic tools and techniques to identify root causes and implement effective solutions.

Provide comprehensive support for virtualization environments, ensuring optimal performance and resource utilization. Assist with the deployment and management of virtual machines and associated resources.

Offer expert-level assistance in the configuration and maintenance of cloud-based services, including AWS. Monitor cloud resource usage and optimize performance and cost-efficiency.

Ensure robust data security practices, including regular audits and compliance checks for standards such as PCI and HIPAA. Implement and maintain backup and disaster recovery solutions to safeguard critical data.

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