Sr Business Analyst

Ernest Domshy

*************@*****.***

Business Systems Analyst

Summary of Qualifications:

An experienced and dedicated business/systems analyst with background in, data analysis, data mapping, cloud computing (AWS), database technology, testing, operations, reporting services, software/hardware integration, and troubleshooting. Worked extensively with MS Dynamics CRM, Bing Ads UCM, and MS Sales database resolving revenue and quota alignment issues, and provided sales reports to senior management.

Education:

Business Intelligence Certificate Program – Bellevue College -- Bellevue, WA

Microsoft Database Administrator (MCITP) Program – Bellevue College -- Bellevue, WA

B.S. Computer Science – University of Calgary – Calgary, Canada

Technical Skills:

Certifications: Business Intelligence, COMPTIA (Project +) Project Management Certification

Applications: MS Visio, MS Office Suite, MS Sharepoint, JIRA, OpsWise, Product Studio, Seibel, Remedy, MS Dynamics CRM, MS Power BI, Tableau, MS Project, MS SQL Server Reporting Services, and Metratech and

Platforms: AWS, PC, AIX, SUN

OS: Win 10, Windows Server, VMS, Macintosh X, IMS/MVS, UNIX, Linux

Languages: T-SQL, MySQL, C/C++, FORTRAN, XML

Databases: SQL Server 2017, Amazon RDS, SSIS, SSAS

Monitoring: Centreon (Nagio)

Methodology: Agile (Scrum), SDLC

Professional Experience:

Amazon (under contract)- Bellevue, WA 04/2024 – 10/2024

Senior Business Analyst

Worked with product owners, subject matter experts, and business stakeholders to document requirements, translate user requirements, document processes, and work closely with team resources on use cases, flowcharts, and functional design.

Participated in system implementations. Accurately estimated and delivered assigned tasks.

Helped support developers and testers during system development to understand requirements.

Provided procedural and technical guidance to the team to address the technical requirements.

Helped troubleshoot and perform problem resolution on most difficult problems.

Assisted with user acceptance testing – created use cases, assisted with test execution, acted as a subject matter expert for testing participants.

Collaborated with UX/UI designers on user requirements and consistency across applications

Leaded Agile Product Backlog Refinement meetings.

AMDOCS – Bellevue, WA 01/2022– 12/2023

Business Analyst, MUFG Bank

Conducted business process analysis to ensure business needs and business requirements were met.

Worked with stakeholders, developers, and IT leads to ensure project deliverables met compliance and IEEE standards

Performed gap analysis, UAT/DUT testing, process work and data flow mapping/documentation, and permissions (SSO) testing.

Microsoft (under contract) – Redmond, WA 04/2019 – 01/2021

Business Systems Analyst II, Bing Advertising Sales

Queried and provided data analysis for Bing Sales VLDB to audit commission sales for various national and international partner teams.

Collaborated with Account Managers or Executives, Program Managers, Engineering/Operations, and regional sales teams on North American and European collaborative tasks and initiatives

Supported key sales planning functions including book of business management and segmentation.

Processed change requests and reviewed impact of changes to ensure sales and commission integrity.

Documented operational guidelines and process flows and conducted process improvement activities.

Published reports and adhoc data analysis on an ongoing basis.

T-Mobile (under contract) – Bellevue, WA 04/2015– 12/2017

Business Systems Analyst

Worked with Marketing, Legal, Tier 2 Support, multiple development teams, and Billing to provide analysis and management in driving medium to large technical issues.

Large scale integration experience transitioning marketing and customer service messaging program affecting 34M customers (key stakeholder and SME on this project).

Product Owner creating of Use Cases and UAT testing for software enhancements and releases

Provided strong project management skills to help drive issues to completion

Communicated effectively with technical teams as well as customer teams though regular daily conference calls and meeting updates

Analyzed data flows between systems, error handling, re-try’s, and system communication rules to more effectively drive solutions during troubleshooting calls between groups.

Big data transformations and bulk uploads immediately affecting 300k to 1.3 M users, with high profile impacts and direct engagement with VP stakeholder.

Performed and provided user geographical insigns to optimize marketing and billing SMS campaigns and ensure minimal impacts to call center volumes.

Microsoft Finance (under contract) – Redmond, WA 02/2013 – 12/2014

Business Systems Analyst, Finance for MS Sales

Queried (SQL) and provided analysis for MS Sales VLDB to audit commission sales data for various national and international partner teams.

Worked with Account Managers, Program Managers by providing Testing and Troubleshooting of Partner data reporting.

Provided support and monitoring of Tier 2 Service Requests for internal clients.

Provided comprehensive support solutions to customers through MS Dynamic CRM tool.

Document operational guidelines and process flows, and conduct process improvement activities.

Publishing reports and adhoc data analysis on an ongoing basis.

Vivaki Nerve Center (under contract) – Seattle, WA 01/2011 – 03/2012

Operations Analyst/Engineer

Lead Production Deployment Coordinator, providing ongoing support, training and maintenance in the production environment.

Managed multiple projects for Production Department related to data mining and ad analytics

Worked with Account Managers, Program Managers, Testing, and Development to resolve issues affecting Scrum workflows and Operational SLAs.

Proactively reduced Customer SLAs through troubleshooting, documentation and training.

Provided Tier 1&2 Support training, SOP/TSG documentation, and Monitoring management for Production.

Microsoft (under contract) – Redmond, WA 2004 – 2010

Operations Analyst 09/2010-12/2010

Monitored, controlled, and approved game publisher changes as an Xbox Live Administrator.

Worked with Account Managers, Program Managers, Testing, and developers to resolve issues that affect workflow and deadlines.

Created and modified DOS bat files and SQL queries to facilitate change requests.

Provided support on moderately complex systems.

Data Operations Engineer 07/2008 – 01/2010

Served as an operations engineering support for Microsoft usage billing in addition to Tier-2 support for Provisioning Operations.

Maintaining accurate customer account data through implementation of numerous SQL audits

Managed customer usage data feeds and updated contract information by working closely with the BI and Finance Department

Provided 24x7 support for migration/upgrade issues, and assisting with troubleshooting data flow/integrity problems between SAP, BI’s Data Warehouse, Billing and Metratech systems.

Managed/implemented usage billing cycles for Direct, Partner, and EHS customers and supply Review Reports for each three departments.

Provided Tier-2 support for the provisioning department through interdepartmental communication, definition of SOP’s, and one-off requests.

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