Customer Service Medication Aide
Resume:
Patricia Banks
Hampton, VA *****
**************@*****.***
Work Experience
Assistant Manager /administration/leasing consultant Wilsondale apartments-Hampton, VA
June 2024 to Present
• Provided exceptional customer service to residents, addressing inquiries, resolving issues, and ensuring high satisfaction levels
• Conducted property tours for potential tenants, highlighting key features and amenities to effectively showcase the value of the property
• Assisted in organizing resident events and community activities to foster a sense of belonging among tenants
• Effectively communicated lease terms, policies, and procedures to prospective tenants in a clear and concise manner
Leasing Consultant
InterSolutions, LLC-Washington, DC
March 2023 to Present
• Provided exceptional customer service to residents, addressing inquiries, resolving issues, and ensuring high satisfaction levels
• Utilized CRM software to track leads, follow up on inquiries, and maintain accurate records of prospect interactions
• Assisted in organizing resident events and community activities to foster a sense of belonging among tenants
Medication Aide
The charter senior living-Newport News, VA
April 2023 to May 2024
• Maintained detailed records of medication administration, documenting any changes or reactions observed
• The use of Electronic mars.
• Administered medications to XX patients daily, ensuring accurate dosages and adherence to medication schedules
Medication Aide
Riverside Health System-Newport News, VA
February 2021 to January 2023
• Assisted in the ordering and stocking of medications and supplies, ensuring availability for timely administration
• Administered medications to XX patients daily, ensuring accurate dosages and adherence to medication schedules
• Monitored patients for adverse reactions or side effects following medication administration, promptly reporting any concerns to the healthcare proMars.
• The use of electronic Mars software
Administrative Assistant
The Devonshire-Newport News, VA
May 2018 to March 2021
• Managed and maintained executive calendars, scheduling appointments, meetings, and travel arrangements
• Maintained office supplies inventory by anticipating needs and placing orders in a timely manner
• Screened phone calls and emails for executives, providing accurate information or redirecting inquiries to appropriate staff members
• Assisted with the onboarding process of new employees by preparing necessary paperwork and coordinating orientation sessions
Medication Aide
The harmony of the pensuila-Yorktown, VA
August 2017 to July 2020
• Assisted in the ordering and stocking of medications and supplies, ensuring availability for timely administration
• Administered medications to XX patients daily, ensuring accurate dosages and adherence to medication schedules
• The use of electronic Mars systems
Medication Aide
The Hidenwood-Newport News, VA
October 2014 to April 2020
• Administered medications to XX patients daily, ensuring accurate dosages and adherence to medication schedules
• Assisted in the ordering and stocking of medications and supplies, ensuring availability for timely administration
• Monitored patients for adverse reactions or side effects following medication administration, promptly reporting any concerns to the healthcare provider
• The use of electronic Mars
Medication Aide
Mennowood Retirement Community-Newport News, VA
August 2014 to September 2019
• Maintained detailed records of medication administration, documenting any changes or reactions observed
• Administered medications to XX patients daily, ensuring accurate dosages and adherence to medication schedules
• The use of electronic Mars
Education
High school diploma
Williston High School - South Carolina
September 1982 to June 1994
Skills
• Yardi
• Cold Calling
• Medication Administration
• Property Leasing
• Administrative Experience
• Sales
• Customer service
• Medical records
• Microsoft Word
• Phone etiquette
• Microsoft Outlook
• Restaurant experience
• Food safety
• Culinary experience
• Communication skills
Certifications and Licenses
Certified Medication Aide
October 2013 to November 2024
AED Certification
CPR Certification
Certified Medication Technician
Driver's License
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