Customer Service Manager
Resume:
Andrew Rizzo
Glendale Heights, IL 60139
Professional Summary
ASE recertified service consultant seeking position that will challenge and effectively utilize my 30+ years of customer service, management, and technical experience in an automotive environment. Experience
My Mechanic, Elmhurst, IL
2015-Present
Service Writer/Manager
Complete customer service; manage three technicians and another service writer; set customer expectations; source parts and estimate labor costs. Revenue generated - 1.2 million+ annually. Merlin, Naperville, IL
2012-2015
Service Manager
Complete customer service; manage four technicians; set customer expectations; estimate parts and labor costs.
Finish Line Transmissions, Wood Dale, IL
July 2007 – January 2012
Sales and Service Manager
Generate sales; manage timeline for build schedule, all customer service issues, employee oversight, shipping and receiving
At Road, Inc., a Trimble Company, Fremont, CA
July 2005 – July 2007
Field Operations Manager
Manage all day-to-day field operations in eight states; champion customer installation application across the United States. Manage subcontractors both remotely and on-site. Provide reports on daily progress. Master installation processes and provide detailed installation guides of proper installation procedures for GPS fleet tracking equipment. Work with Sales to ensure proper application and provide expectation for project installation completion. Troubleshoot all installation issues, remotely and on-site, for contractors and counterpart.
CCI Mobile Installations, Bolingbrook, IL
April 1996 1- July 2005
President/Founder
After determining that there was a significant need for a high quality mobile installation resource, I opened CCI in 1996. Responsible for all sales, employee hiring and training; site-managed all projects; worked with customers to create and manage expectations. Also responsible for all day-to-day operations: payroll, billing, accounting. During my tenure as president, CCI’s average income was approximately $350,000 per year.
Education
Graduate of Addison Trail High School
Miscellaneous courses at DAVEA and College of DuPage
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