Customer Service Security Guard

F A R I D A H M E D

**-** ***** ******, *** *B, Jamaica, NY 11432

M: 929-***-****, E: *****.**************@*****.***

SUMMARY: Professional in aviation security & passenger services in John F. Kennedy International Airport, New York, service industry tourism-hospitality skills in education and international chain five-star hotel Sheraton & Pan Pacific in Bangladesh, South Asia. Obtained U.S. Citizenship & Passport in June 2024.

EDUCATION: License/Certification: NYS Security Guard License, New York State Department Security Guard Training Certificate: 16 Hours & 8 Hours on the Job - Training Course, CPR First Aid Training with certified credentials card. New York State Driver License (Class D) Expire on 06/15/2025.

SIDA-Security Identification Display Area Badge Training at JFK Airport: Passed a Training SIDA Test issued to airline personnel, TSA Officers, Airport Staff, Security Threat Assessment (STA) & an employee background check, a fingerprint-based Criminal History Record Check covered previous 10 years.

SL

EDUCATIONAL BACKGROUNFD FROM SOUTH ASIA/LONDON, U.K.

EDUCATIONAL EQUIVALENT IN THE U.S. AS PER NACES, JANUARY 19, 2024.

01

MBA, Hospitality Management, 2004. Academy Professional Studies (DMU), 114-115 Tottenham Court Road, London, W1T 51H, United Kingdom.

NOT ACCREDITED AS PER NACES – National Association Credential Evaluation Services in the United States.

02

Diploma (Postgraduate) & Master of Arts, Library Science, University of Dhaka, Ramna, Bangladesh, 1982-1986.

Combined U.S. Equivalent Entrance Based On: Associate Degree – Bachelor’s Degree in Library Science evaluated by National Association of Credential Service (www.naces.org)

03

Bachelor of Arts (Humanities), University of Dhaka, Ramna, Dhaka, Bangladesh, 1981, South Asua.

Combined U.S. Equivalent Entranced Based on: High School Diploma - Associate Degree in Liberal Arts in United States.

04

Higher Secondary Certificate (HSC) Examination, 1979, BISE (Board of Intermediate and Secondary Education) Jessore-Bangladesh, South Asia.

Combined U.S. Equivalent Entranced Based on: High School Diploma in the United States.

EXPERIENCES:

Prosegur Security Services Group: JFK Airport, Terminal 7, NY 10/2021- 12/2024

Security Aviation Personnel

JCM Business Solutions: JFK Airport, Terminal 7, NY 10/2021- 04/2022

Wheelchair Passenger Services Agent (Part Time)

Metro One LPSG: Forest Hills, Queens, NY 10/2020 - 06/2021

Security Officer (Full Time & Part Time)

Procore Security LLC: Brooklyn & Wingate Hotel, LIC, NY 12/2020 -0 9/2021

Security Operations & Hotel Guest Services,

Hallmark Aviation Services: JFK Terminal 4, NY 11/2019 - 03/2020

Dumont Pharmacy: 364 Junius St. Brooklyn, NY 11212 05/2018 - 10/2018

Customer Services Agent, Front Desk & Pharmacy Operations

Recent Experience Aviation Security Guard – All Key Roles & Duties Terminal 7, Building 59, JFK:

Performed duties as an ASO-Aviation Security Officer in various places as per schedule of security duty assignment posts like double doors, carousel 5, departure airlines passenger/roadways traffic lower - arrival airlines traveler, all departure gates (1-10) prior to fly, all security sterile security points, ramp areas, kitchen food catering in two airlines like ANA (All Nippon Airways), Argentinas Aerolinas, employee screening security entry points, alarming airport doors and all security points of arrival & departure related gates, roofs, stairs & jet bridge alarming security points. Attend quick response from Access Control through Radio.

Screening & Checking Responsibilities: Checked physically with hand portable security screener with JFK SIDA (Security Identification Display Area) ID Badge [after passing security threat assessment (STA) and a fingerprint-based criminal history record check (CHRC)] to all employees of aviation management/staffs - Owning company of vantage airport group/JFK Millennium Partners, all management of aviation, airlines & staff, TSA Officers by order of Department of Homeland Security / Transportation Security Administration (TSA). Check all individuals entering the secured area or sterile area are subject to screening just for unauthorized weapons, explosives, and incendiaries are prohibited, refusal to undergo screening may result in the temporary or permanent revocation of unescorted access authority as well as a penalty prescribed by local, state, or federal law, as applicable.

Airport Security ID Card Holders /AVSG Responsibilities: Ensured safety & security JFK Airport is of utmost importance, so it is crucial to know when an airport door alarm sounds what to do if an airport door alarm is triggered it is important to remain calm, follow the precaution, protocols, and steps to handle the situation quickly & efficiently, assess the situation to call immediately PAPD-Port Authority Police Department or SWF NYS Police & Access Control of Airport Terminal for help.

Challenged Procedure: Airport Security ID Card Holders play crucial role to maintain security, must challenge without proper ID in a restricted airport area.

Hallmark Aviation Services: JFK, Terminal 4, NY 11/2019 - 03/2020

Customer Service Agent, Airlines Passenger Services related to Flight Operations

Arrival U.S. Customs Boarder Protection (CBP) in all checkpoints and baggage services row

Check-in row (Departure Airlines Row)/Check all passengers all valid flight tickets/valid doc

TSA (Transportation Security Administration) check points after screening and scanning

Duty on gates in TSA Pre-check, first class, business, sky priority and law enforcement office

Check all passengers all valid flight tickets/relevant documents in all gates.

Pan Pacific Sonargaon Hotel Dhaka-5 Star Hotel, BANGLADESH 03/1997-02/2003

107 Kazi Nazrul Islam Avene, Dhaka-1205, Bangladesh, www.panpacific.com

Guest Services Manager (GSM) – Shift-in-Charge of the Hotel, Manager-on-Duty (MOD).

Report the Head/Director Operations /Division of Operations/General Manager

Night Manager – Night-in-Charge of Night Auditing/Safety & Security

Dhaka Sheraton Hotel – 5-Star Sheraton Chain Hotel, Dhaka, Bangladesh 07/1986 – 2/1997

1 Minto Road, Dhaka -1000, BANGLADESH

(Now MOVED to the new chain InterContinental Dhaka – An IHG Hotel)

Working in Receptionist, Guest Services Agent (GSA) & Sr. GSA promoted to Duty Manager

Assistant Manager - Front Office Department, Rooms Division: Look after guest services under the check-in, check-out Front Desk, Reservations, Concierge, Transport Dept, Lobby Management, Business Center, Telephone Exchange and Airport

Duty Manager 24 X 7. Safety and Security- in-Charge to assist Shift Operations Security Dept.

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