Bartender/Waitress

JAN **, **** • ENGLISH • * W MONROE ST, CHICAGO, USA, 60603 •

********@*****.*** • +1-847-***-**** • D250-0700-0622 BRILYNN DAWSON

Waitress

PROFESSIONAL SUMMARY

Waitress with 3 years of experience in the hospitality industry, specializing in customer engagement and mixology. Proven ability to enhance customer satisfaction through personalized service and effective upselling techniques. Skilled in team leadership and time management, fostering a supportive and efficient dining environment. EMPLOYMENT HISTORY

BARTENDER May 2021 - Present

Chili's Bar and Grill Gurnee, Illinois

WAITRESS Jul 2023 - Jan 2024

Ruth Chris Steakhouse Skokie, IL

WAITRESS May 2022 - Jan 2023

Wildberry Pancakes and Cafe Libertyville,IL

SKILLS

Customer Engagement, Mixology Expertise, Bar Maintenance, Upselling Techniques, Team Leadership, Time Management. EDUCATION

N/A Aug 2018 - Dec 2020

Illinois State University Normal,IL

HIGH SCHOOL DIPLOMA Aug 2014 - May 2018

Libertyville High School Libertyville,IL

CERTIFICATIONS

Mix creative cocktails and foster a vibrant bar atmosphere. Enhance customer satisfaction through personalized service and drink recommendations.

Boost bar sales by implementing upselling techniques. Streamline inventory management, reducing waste and improving profitability.

Participated in team training sessions, sharing best practices and contributing to improved overall service quality and efficiency.

Delivered exceptional dining experiences at Ruth Chris Steakhouse, enhancing customer satisfaction through attentive service and menu knowledge.

Ensured accurate order taking and timely food delivery, collaborating seamlessly with kitchen staff to meet diverse dietary requirements.

Fostered a positive dining atmosphere, resolving guest concerns promptly and professionally to maintain the restaurant's reputation.

Delivered exceptional service, managed multiple tables, and ensured customer satisfaction. Developed strong multitasking skills and contributed to positive dining experiences. Worked seamlessly with kitchen staff to ensure timely food delivery. Assisted colleagues during peak hours, fostering a team- oriented environment.

Coordinated with kitchen to streamline order fulfillment. Implemented cross-training initiative, boosting team versatility. Contributed to menu redesign, increasing appetizer sales. Servsafe FoodHandler

Servsafe Alcohol

BASSET Card

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