Cyber Security Technical Support
Resume:
Austin Nswadi
Owner
Profile
Experienced Owner with over 20 years of expertise in cyber security
strategy, incident response, risk, and compliance. Skilled in providing security consulting, training, and delivering end-to-end cyber security solutions for business objectives. Proven ability to lead and manage teams, develop and implement processes, and ensure compliance based on industry standards such as NIST 800-53 framework. Proficient in managing accounts receivables, consultative selling, and providing technical support and solutions for PCs, network infrastructure, and audio-video equipment.
Employment History
Owner at A&S Consulting
April 2021 — Present
- Lead cyber security strategy, incident response, risk and compliance.
• Provide security consulting, training, and support.
• Offer integration and architecture services, security technology solutions.
• Deliver end-to-end cyber security solutions for business objectives.
• Demonstrate depth and breadth of cyber security offerings. Tier 3 SOC technology lead at Infosys LTD
November 2022 — October 2023
- Managed and conducted hands-on technical detection, analysis, containment, and eradication for day-to-day operations
• Developed and implemented SOP for the SOC incident management
• Trained new agents on incident identification, categorization, prioritization, and response within SLAs
• Supervised a team of Cyber Security Analysts
• Conducted technical reports on detected incidents, impact on CIA, attacker profile, threat hunting, recovery remediation, and prevention
• Triaged alerts into 3 groups with different SLAs: Normal, Elevated, High alert
• Researched and documented new threats
• Designed training logs reports
• Assisted new agents in navigating portal and submitting AHD tickets, TimeIt timesheet, Harmony leave, and various Infosys programs during onboarding
• Conducted company-wide security awareness training. Details
*********@*****.***
Skills
Cyber Security Strategy
Incident Response
Risk Management
Compliance
Security Consulting
NIST 800-53 Framework
Team Management
Technical Support
Mitre Att&ck Framework
Cloud security
Python
Security Operations supervisor at Charter Communications March 2008 — April 2021
- Developed and managed the program for data creation, gathering, and analysis in the Enterprise Risk Operations Center
• Improved and developed new processes, implemented solutions, and provided training for the group
• Implemented 24/7 leadership support for the Customer Security Operations Center team
• Managed team compliance based on the NIST 800-53 framework
• Monitored systems to identify, analyze, and correct potential threats in real time
• Audited, coached, and mentored the CSOC team
• Maintained SLAs and consistently improved quality assurance and team productivity
• Provided escalation support for internal and external customers
• Managed phishing campaign program and maintained quality reports
• Maintained partnerships with industry organizations in cybersecurity, copyright, and fraud prevention
• Contributed to policy and procedures development for cybersecurity, copyright, and phone fraud
• Analyzed reports for trend forecasting and investigated fraud and cybersecurity trends to support fraud prevention
• Created and managed end-of-year reports for the entire CSOC Owner at A&S Computer Solutions
January 2004 — January 2008
- Managed accounts receivables and deductibles.
• Provided 24-hour support and consultative selling.
• Repaired, upgraded, and networked PCs.
• Set up security infrastructure.
• Installed, upgraded, and troubleshot audio-video equipment. Education
Purdue University: Applied Cybersecurity Essentials September 2023
ACI Learning: Certified Information System Security Professional Program December 2022
American Intercontinental University: Business Administration June 2007
Université Kongo: BS Pre- Medical
June 1993
Certifications
Purdue University: Applied Cybersecurity Essentials - Advanced Infrastructure Security September 2023
Purdue University: Applied Cybersecurity Essentials - Specialist July 2023
Purdue University: Applied Cybersecurity Essentials - Cloud Security June 2023
Archer Academy: Archer Admin I
March 2023
Management and Strategy Institute: Certified Ethics Associate- IT November 2015
Identity Management Institute: Certified Red Flag Specialist March 2015
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