Account manager- client success manager

Vanessa Lowe

P.O. Box ***, Manor, TX *****- *********@*****.*** - 512-***-****

Design & Sales Rep-Customer Experience Manager- CRM- Account Manager I’m a team player with strong problem-solving skills and a strong attention to detail. I have a very fine focus on customer service, continually aiming to deliver flawless execution. Building strong working relationships with my clients and colleagues is priority. I’m passionate and use my creative vision in my work, all while I’m maintaining communication excellence as a professional.

Skills & Expertise

Sales & Operations Sales Support

Guest Service

Management

Customer Service

Travel

Management

Microsoft Office Suite

Customer

Satisfaction

Account Management Travel Advisor Brand Loyalty

Experience

Design/ Sales Representative at Closet World July 2017 - Current Date I meet with clients who have a pre-set appointment they’ve scheduled by contacting our call center, typically in their home or office. I measure and design custom closets, office space, wall beds, garages, pantries and laundry rooms. Giving them custom organizational and function spaces to fit their personal needs. I present my design to the client along with upfront pricing in writing. I work with them on budget and financing options to close the sale and reserve the installation all in one visit. On big custom projects and when designing several closets or rooms/spaces, I may visit a client’s home or office several times. With each visit we go through every separate space and design until we finish and complete the entire project. My typical day consists of 1-2 appointments in my designated territory in north Orange County, Ca.

Outside Sales Representative at Washington National Insurance Co. January 2017 – July 2017 Traveling throughout Texas to rural areas contacting current policy holders and prospective clients in their homes. Targeting farmers and ranchers I present information regarding Cancer and Heart Aide Insurance by giving sales presentations, upgrading current policies as well as writing new policies and in-home claims assistance. Included accident insurance Marketing Lead Generator at Modernize March 2015 – September 2016 Contacting potential leads by responding to web inquiries made regarding Solar, windows, siding, roofing and some kitchen and bath remodeling. I’m connecting homeowners with local contractors in their area. Ambassador at Starwood Hotels & Resorts Worldwide, Inc. December 2011 - February 2015 (3 yrs. 3 mths.) The highest level of service is what we deliver. Imagine having a single point of contact that can help make everything fall into place when you travel. That’s exactly the kind of personalized service SPG (Starwood Preferred Guest) ambassadors provide. They handle everything from room preferences to restaurant reservations to special occasions. Just tell me what you need, and I’ll work to make it happen any day of the year. Ambassadors build trusting, long lasting, personal connections with Starwood’s most important guests, by facilitating their personal needs both in and out of stay. By caring holistically for these guests one to one, we generate unprecedented customer satisfaction and increased profit. SPG Ambassador Guest’s stay with Starwood Hotels 100+ nights per year to qualify for Ambassador Services.

Luxury Travel Consultant at Starwood Hotels & Resorts Worldwide, Inc. June 2007 - December 2011 (4 yrs. 7 mths.) A Luxury Collection Hotels, W Hotels and Resorts, St. Regis Hotels and Resorts Specialist. My achievements included:

-Coached on branding of each unique brand style and trained peers on how to be the voice of the brand.

-Proven sales record maintaining an average of 50% and above on “call to sale” conversion ratios.

-Maintained sales performance in the top three percent in global luxury sales.

-Liaise between guest and hotel staff to create guest personalization.

-Peer to peer coaching on sales techniques and branding. Volunteer Experience

Capital Area Food Bank of Texas

August 2014 – Current Date (ongoing)- Duties have included sorting & quality control of food donations in the warehouse. Theses donations are distributed to the community. Feeding over 16,000 children a month in the greater Austin, Texas area. Habitat for Humanity

December 2015 – Current Date (ongoing) - Work in Austin store location doing general duties, currently on waiting list for home building project volunteer.

Education

Exam FX- Texas State Licensed Insurance Agent

General Lines -Health

British Council Professional Development- English

Certified Communication Excellence for Starwood Preferred Guest (SPG) Ambassadors. 2013-2014 American School of Mortgage Banking

Certified Mortgage Loan Processor, Traditional Loans, 2005 - 2006 Golden West Community College

MCSE, Microsoft Certified Systems Engineer, 2000 - 2002 / Networking, Time management, Microsoft A+ Huntington Beach HS Class of 1994

Commendations & Recommendations

www.linkedin.com/in/vanessa-l-lowe

"Vanessa has been a pivotal person in my travels around the world for business and with my family as well. Vanessa is the key reason I am still a loyal Starwood customer. I recommend her for any position she is qualified for and that she pursues."

— Romel Murphy, CEO at Real Talent Management was Vanessa's client

"Vanessa is one of the Top Ambassador's for the Starwood Product. We travel all over the world and when she takes cares of things for us, we never have any concerns. She is a great asset to the Starwood brand."

— Ana Landis, was Vanessa's client

"Vanessa is the best Starwood Ambassador I could ask for. She has been extremely thoughtful throughout the two years we have worked together, and has gone above and beyond to make my experience with Starwood most enjoyable and memorable"

— Peter Hildebrandt, Principal, The Boston Consulting Group, was with another company when working with Vanessa at Starwood Hotels & Resorts Worldwide, Inc.

"Vanessa has provided outstanding assistance over the past several years. She is available to assist with my travel plans and makes my travel so much more enjoyable. Vanessa is always cheerful and helpful...one quick email or call and all of the details are finalized."

— Willie Inazu, Advisor to the US President and CEO, TriWest Healthcare Alliance, was with another company when working with Vanessa at Starwood Hotels & Resorts Worldwide, Inc.

"Just under a year ago my account was placed in Vanessa’s care & as a customer I could not be more pleased with the attention, follow through & overall professionalism that she has delivered. She is available when I need assistance & the enthusiastic way that she approaches every situation makes me feel like she truly cares about the outcome. With my travel needs constantly changing her creative approach to helping with my accommodations & flexibility have meant the world to me, my team & family. Vanessa deserves great praise for her communication skills, patience with my ever- changing needs and willingness to help in any way possible. For these & so many more reason I offer my personal & professional recommendation for Vanessa. She is a fantastic support associate that would make any organization stronger from the first day."

— Allen Harris, Channel Account Manager / Account Executive, Dell Inc., was with another company when working with Vanessa at Starwood Hotels & Resorts Worldwide, Inc.

"Vanessa is a hard-working Ambassador who really cares about her guests. I have been working with her for a little over 3 years and she has always given her all in whatever she does. It has been a pleasure working with Vanessa Lowe."

— Lindsey Bonnet, Ambassador, Starwood Hotels & Resorts Worldwide, Inc., worked directly with Vanessa at Starwood Hotels & Resorts Worldwide, Inc.

"Vanessa cares, truly cares about her guests and works diligently to ensure that all of them are taken care of quickly and efficiently."

— Yvette Armani, Latin American Division Sales Supervisor. Starwood Hotels & Resorts Worldwide, Inc., worked directly with Vanessa at Starwood Hotels & Resorts Worldwide, Inc.

Zip Recruiter Professional References

Lee Neuls

Director, SPG Ambassador Service Operations at Starwood Hotels Vanessa held a very important role with Starwood Hotels. She created long lasting relationships with our most profitable guests. She did an excellent job in this role. Yvette Ochoa Armani

Quality Improvement Supervisor at Marriott

I used to work with Vanessa and she was very dedicated to her work. She was also very efficient, detail oriented, and had excellent communication skills. She was always willing to give a helping hand and work as a team player but capable of doing her individual work as well. She has very good customer service skills and knows how to treat her customers. Vanessa also has very good sales skills and this is because of her great personality. She's very outgoing and charming and will do well in whatever her endeavors may be. Scott E. Gustafson

Corporate Manager at Marriott International

Vanessa was the best. She was always very easy to work with and her attention to detail was impeccable. Vanessa is what I would consider an over achiever especially when it comes to taking care of customers. She is a true representative.

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