Data Entry Case Manager

Ray Donaldson

*** ******* *** **********, ** **214

502-***-**** ***.*********@*****.***

Education

Pearl River Community College

August 2000 to May 2002 Sports Medicine

Strengths

●Goal oriented

●Fast Learner

●Team player

●Ability to organize and manage multiple priorities

●Production and quality driven

●Excellent communication skills

●Computer/Internal System Knowledge: Excel, Microsoft Word, Mentor, Outlook, softphone, Time/Data Entry, Ablity to create Work Instruction

Experience

MS Companies Louisville, Ky

– Quality Supervisor February 2012 - Present

●Process time/data into portal

●Daily commute from site to site

●Provide dismissal letters to the providers/members

●Review and write safety/work instruction

●Provide all Forklift training to new employee’s

●Exceed production and quality measurements

●Review new hire paperwork for new hire teams and assigned special projects

●Process purchase orders

●Daily via email communication with paying customers

●Perform duties using salesforce

●Recruit employee’s for present or future projects

●Help team members with any issues or concerns

●Make sure all HR policies are being followed

●Abilty to train and crosstrain employee’s on multible jobs.

International Filing December 2008– February 2012

Hattiesburg, Ms

-Team Lead

●Communicate effectively with areas to resolve member/provider issues

●Operate and fix machine when needed.

●Adjust machine in timely matter to produce various emvelopes

●Billing and payment processing with IFC

●Bailed out individual call teams and case manager calls

●Exceeding production and quality measurements

●Operate forklift, reach truck; cherry-picker to move or stock product

Delta Catering (offshore) November 2006 – July 2008

New Orleans, La

Hand Deck Team Member

●Resolve any housekeeping issues

●Responsible for ensuring all Team Members have the required materials to do their job

●Able to work in any area of the ship/platform to provide the proper coverage

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