Resume
Ellen Kempers
**** ***** ***** ******** ****, AB
T8H 0G3
Phone: 780-***-****
Cell: 780-***-****
Email: ******@****.**
Work Experience
Strathcona County (Part Time Casual May 2019-September 2019)
Parks Support Representative
Recreation Parks and Culture
Interact with residents via telephone and face to face
Assist callers with navigating the public website
Enter County Connect files accurately to ensure timely resolution
Direct callers to alternate departments when required
Assist with various administrative tasks
Strathcona County (Part Time 2014-2017)
Scheduling and Dispatch for Specialized Transit
Ensure all trips are accommodated using Excel based system
Answering calls from drivers promptly and making revisions as required
Reconciliation of ticket sales
Problem solving relative to road conditions, no-show clients, etc.
Scotiabank (1997-2013)
Staff Development Officer and Senior Officer at Branch Level-CALL CENTER
Development, delivery and follow-up of adult training classes for systems, investments and customer service, sales and cash management
Treasury Control
Front Line Supervision
Client Meetings – Investments and Mortgages
Delivery of Investment Coaching sessions for new staff
Administration of training protocols, materials and mortgage files
Virtual Computing Services (1982-1997)
Executive Assistant to the President
Reception, office administration, confidential correspondence, data entry and processing for the engineering department
Education
Senior Matriculation – Western Canada High School, Calgary
First year of Nursing Degree – Calgary General Hospital
Numerous financial courses through Scotia bank
Adult Education Certificate – St. Francis Xavier University
Reiki Master Practitioner
NAIT – Medical Terminology
Interests
Art
TaiChi
Pickle ball
Volunteer work
Grey Nuns – Palliative Unit
ESL for Korean immigrants
Facilitator for Divorce Recovery Groups
Art Society of Strathcona County – committee member
Stephen Minister
References
Jim Salazer – Supervisor, Parks Facility Operations - 780-***-****
Barbara Tough – Coordinator, Specialized Transit - 780-***-****