Support Representative Executive Assistant

Resume

Ellen Kempers

**** ***** ***** ******** ****, AB

T8H 0G3

Phone: 780-***-****

Cell: 780-***-****

Email: ******@****.**

Work Experience

Strathcona County (Part Time Casual May 2019-September 2019)

Parks Support Representative

Recreation Parks and Culture

Interact with residents via telephone and face to face

Assist callers with navigating the public website

Enter County Connect files accurately to ensure timely resolution

Direct callers to alternate departments when required

Assist with various administrative tasks

Strathcona County (Part Time 2014-2017)

Scheduling and Dispatch for Specialized Transit

Ensure all trips are accommodated using Excel based system

Answering calls from drivers promptly and making revisions as required

Reconciliation of ticket sales

Problem solving relative to road conditions, no-show clients, etc.

Scotiabank (1997-2013)

Staff Development Officer and Senior Officer at Branch Level-CALL CENTER

Development, delivery and follow-up of adult training classes for systems, investments and customer service, sales and cash management

Treasury Control

Front Line Supervision

Client Meetings – Investments and Mortgages

Delivery of Investment Coaching sessions for new staff

Administration of training protocols, materials and mortgage files

Virtual Computing Services (1982-1997)

Executive Assistant to the President

Reception, office administration, confidential correspondence, data entry and processing for the engineering department

Education

Senior Matriculation – Western Canada High School, Calgary

First year of Nursing Degree – Calgary General Hospital

Numerous financial courses through Scotia bank

Adult Education Certificate – St. Francis Xavier University

Reiki Master Practitioner

NAIT – Medical Terminology

Interests

Art

TaiChi

Pickle ball

Volunteer work

Grey Nuns – Palliative Unit

ESL for Korean immigrants

Facilitator for Divorce Recovery Groups

Art Society of Strathcona County – committee member

Stephen Minister

References

Jim Salazer – Supervisor, Parks Facility Operations - 780-***-****

Barbara Tough – Coordinator, Specialized Transit - 780-***-****

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