Customer Service Data Entry

Jackie Lutizetti 818-***-**** (Cell) ***** Chatsworth Street, A-1, Granada Hills, CA 91344

Email: *********@*****.***

I believe I have a good understanding of people and I get satisfaction in seeing the customer happy with their experience and a job completed. These last couple of years I have been working for a company called DIY. This is a Home center and I’ve been upgrading my customer service and branching out to a different type of clientele. It’s very important to me to be able to speak to all kinds of people from all walks of life and to be able to think outside the box to help solve their problems. I can give you a references,address, name and number if needed. I also have some reference letters if you need references. So feel free to ask me for them if you would like to have them. As you can see by my résumé I have the experience you are requesting and I really enjoy working in that industry.

PROFESSIONAL EXPERIENCE

Referral Coordinator

Providence Affiliates & Medical Group-West Hills

` `04/2016-04/2017

Work closely with doctors and all other medical personal to quire patients referrals for all specialty items and services

Closely work with UM department to make sure all information is correct and that referrals are approved in a timely manner

Scan all relevant information into the computer system in the appropriate patients file and in correct location for doctors to easily find Contact patients regarding status of referral, if patient still in office, I will give them referral

Medical Receptionist

Healthcare Partners- San Fernando Valley

Open reception area and assure their comfort

Great patients with smile and professionalism

Confirm demographics are correct in computer system Verify insurance information is up to date and eligibility Collect co-payments and/or deductable monies as needed Schedule appointments for patients next visit or confirm referral Assist patients with claim issues, such as overpayments or underpaid

Medical Review Clerk Kaiser Permanente - Burbank

Receive and verify applications for completeness for submission to Medical Reviewer Call applicants to obtain information required for application completeness Data entry of applications into company application databases, i.e. Hestia, WMS and KPAOL Search databases for potential duplicate applications prior to data entry Customer Service Rep. Anthem – Woodland Hills

8/2002 – 6/2009

Make and receive inquires regarding benefits, eligibility and claims Contact hospitals for facesheets

Build cases and assign case managers

Change doctors and medical groups for HMO members

Help members with referrals

Special liaison for UCLA college

Filed Grievance and Appeal for member

Customer Service, Accounts Payable / Receivables

Central Telecom - Valencia

Manager of customer service and installations Scheduled installations, add-ons and repairs Responded to escalated inquires and situations Created invoices and entered all information in ledgers Responsible for collections

EDUCATION AND TRAINING

High School

EMT – North Valley Occupational Center CPR Certificate - Red Cross Fire Card

BLS

COMPUTER EXPERIENCE Centricity, Outlook, EPIC

Hestia, Callcare Browser

Mainframe, KPAOL, Alscripts

11/2011 – 01/2014

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