Quality Assurance Manager
Resume:
Michael Kram
Winnebago, IL ***** 815-***-**** *********@*****.***
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PROFESSIONAL
SUMMARY
Accomplished Quality Assurance Manager with a proven track record at Ingengium Aerospace, enhancing product quality and fostering team growth. Expert in ISO standards and Six Sigma methodology, I've led significant improvements in efficiency and customer satisfaction. Known for a strong work ethic and exceptional team collaboration, I consistently exceed performance expectations.
SKILLS • Internal audits
• Continuous improvement
• Quality assurance management
• Audit coordination
• ISO standards
• Six sigma methodology
• Strong work ethic
• Team collaboration
WORK HISTORY QUALITY ASSURANCE MANAGER
Ingengium Aerospace
Conducted regular audits to ensure adherence to established protocols, maintaining consistency across the organization.
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Trained team members on quality assurance principles, fostering a culture of accountability and high performance.
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Facilitated communication between departments regarding quality concerns, fostering collaboration towards shared goals.
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Enhanced product quality by implementing comprehensive QA processes and procedures.
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Mentored junior staff members in best practices for quality management, contributing to overall team growth and development.
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QUALITY ENGINEER
Curtis Metal Fiishing
Developed inspection plans based on design specifications, ensuring all critical dimensions and performance criteria were verified throughout the manufacturing process.
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Improved customer satisfaction levels with timely resolution of non-conformance issues and effective corrective actions.
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Performed quality inspections and drafted reports to detail non-conforming material issues.
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Contributed to root cause analysis to determine core reason for failures and errors.
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Implemented process improvements based on Lean Six Sigma methodologies, resulting in reduced waste and increased efficiency.
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QUALITY MANAGER
Vertex Fasteners
Managed root cause analysis investigations, determining underlying issues in product failures and implementing corrective actions as necessary.
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Managed and archived quality documentation and participated in internal and external quality audits.
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Facilitated cross-functional team collaboration, ensuring seamless communication between departments regarding quality matters.
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Evaluated quality problems and performed assessments to identify and resolve issues.
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VP OF OPERATIONS
Century Fasteners and Machine
Managed large-scale projects, ensuring timely completion within budget constraints.
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Evaluated existing workflows to identify inefficiencies and propose innovative solutions that enhance productivity across the organization.
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Delivered exceptional results in market expansion efforts by identifying new territories, analyzing potential opportunities, and establishing a strong local presence.
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Led organizational restructuring initiatives to improve overall efficiency, streamline reporting lines, and eliminate redundancies while maintaining high employee morale and engagement levels.
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Fostered a culture of continuous improvement within the organization by implementing best practices in operations management and providing ongoing training for staff members.
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Cultivated strong vendor relationships, enabling effective negotiation on pricing and terms for better cost control.
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BRANCH MANAGER
Wencor Group
Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
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• Maintained friendly and professional customer interactions. Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
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Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
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Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
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EDUCATION Bachelor Of Economics Business Administration And Management 05/1986 Elmhurst College, Elmhurst
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