Security Guard Customer Service

Ritik

**** ********* *** *** ***, Ottawa, Ontario, Canada

Phone: 343-***-****

Email: ********@*****.***

Professional Summary

Highly skilled and reliable Security Guard with a valid security guard license and over one and half years of experience in diverse security roles. Adept at monitoring security systems, conducting regular patrols, and managing emergency situations in a variety of settings, including embassies, shopping centers, and healthcare facilities. Proven ability to ensure safety, deter threats, and respond swiftly to incidents. Strong communication skills and a commitment to delivering high-quality customer service while maintaining a secure environment.

Professional Experience

6 months experience of (concerage)

Embassy Guard – Capital Security Ottawa, ON

(May 2024 – )

• Responsible for ensuring the safety of diplomatic personnel, visitors, and embassy facilities.

• Perform regular patrols and monitor surveillance systems to detect and address any security risks.

• Respond swiftly to emergencies and collaborate with local authorities when necessary.

Security Guard (Former) – Tactical Security – Xtreme Security Ottawa, ON

(August 2023 – April 2024)

• Worked in high-risk security environments, providing proactive surveillance and responding to security breaches.

• Enforced strict security protocols and documented incidents for accurate reporting.

Mall Security Guard / Dolphin Security Ottawa, ON

( June 2023 – August 2024)

• Ensured safety and security for shoppers, employees, and merchandise.

• Monitored surveillance cameras and conducted patrols to prevent theft and vandalism.

• Assisted with crowd control during busy shopping periods and special events.

Personal and Hospital Security Roles – Dolphin Security Ottawa, ON

(May 2023 – June 2023)

• Provided security in hospital settings, ensuring the safety of patients, visitors, and staff.

• Responded to disturbances and security incidents, maintaining calm and compliance with hospital policies.

Certifications

• Security Guard License

• First Aid & CPR Certified

• G2 license with clean abstract (owns a car)

• Smart Serve

Skills

• Emergency Response & Crisis Management

• Surveillance System Operation

• Access Control & Security Protocols

• Conflict Resolution & De-escalation Techniques

• Crowd Control & Event Security

• Excellent Communication & Interpersonal Skills

• Incident Reporting & Documentation

Education

[Algonquin College] – Ottawa, ON

High School Diploma in Interactive Media Design

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