Program Manager Project Management
Resume:
Christopher Fulwood
*****.*******@*****.***
https://www.linkedin.com/in/fulwood
A decisive, solution-oriented, and results-focused professional with over 20 years of experience in Business Management, utilizing program/project management methodologies based on Project Management Institute (PMI) framework and ITIL best practices. A proven leader with outstanding talents in team building, efficient resource usage, relationship development and maintenance, cost management, and infrastructure/application solutions/service delivery. Demonstrates a strong track record of collaboration to manage and successfully deliver large-scale software development programs. Adept at clearly communicating and establishing credibility with technical and non-technical high-level stakeholders, including an executive audience.
Skills
• Program Manager for multiple infrastructure and application development activities.
• SaaS product development environment
• Agile and Waterfall Methodologies
• ITIL Foundation Methodologies
• PMI Framework
• Business Process Analysis
• Infrastructure Team/Program/Project Management
• Change and Release Management
• Network Operations Management
• DevOps Management
• Call Center Operations Management
• Disaster Recovery Preparedness
• MSP Experience
• Cyber Security Implementations
• System Administration (Windows, Linux, Mac)
• DB Administration (MS SQL, MySQL, NoSQL)
• Amazon Web Services (AWS build outs and migrations)
• Software Development using SDLC
• Software Testing
• Quality Assurance and Control
• Data analysis and visualization
• Project Management tools used: MS Project, Asana, Jira, Confluence, Smartsheet, Trello, and Wrike
Accomplishments
• Established PMOs for several clients resulting in streamlined project run-books, defined best practices, improved resource allocations, and newly established KPIs.
• Implemented a “WAgile” PMO methodology (using Waterfall and Agile frameworks) to standardize client onboard- ing. Reduced project planning/execution timelines by 50%.
• Led implementation of cloud-based Contact Center SaaS that improved customer satisfaction and retention by 20%.
• Identified and recommended supply-chain solution to reduce product specification cycle by 25%.
• Designed, developed, and led the creation of cloud-based systems to reduce deployment cycle by 60 days over hardware purchases.
Professional Experience
Senior Technical Project Manager (Consultant)
June 2021 to Present
Remote
Major Clients: Advance Auto, Chick-fil-A, and Humana
• Lead research and identification of SaaS vendors for Business management tools.
• Coordinate and manage the development lifecycle of SaaS products, ensuring timely delivery and high-quality standards.
• Led and managed Proofs of Concept (POC) to support a feasibility study of legacy infrastructure and application replacement.
• Streamlined POC development through business activity reviews.
• Conducted team training and gap analysis reviews to determine POC requirements.
• Collaborate with cross-functional teams including development, design, and QA to define product requirements and specifications.
• Directed requirements gathering and scoping for Data Center migrations.
• Developed high/low-level design documents to support project scoping.
• Set expectations with stakeholders regarding current and future infrastructure states.
• Collaborated with third-party vendors to implement and test POC against requirements.
• Coached teams through Waterfall and Agile methodologies, ensuring focus on deliverables.
• Developed and tested migration plans with third-party vendors and internal resources.
• Supported cloud migration efforts, including database design and creation.
Sr. Project Manager, Spectrum Enterprise
May 2020 to May 2021
Charter Communications
Charlotte, NC
• Supported all efforts to deliver a best-in-class customer experience, satisfying enterprise customer needs.
• Implement and oversee agile methodologies to facilitate continuous integration and deployment of SaaS applications.
• Developed a deep understanding of client and business needs for effective Experience Management roadmap development.
• Identified gaps and future opportunities for optimizing capabilities.
• Drove improved client experience by ensuring the availability of necessary information, data, and tools.
• Worked with business leaders to prioritize new processes, application launches, and projects.
• Managed projects from concept through implementation, acting as primary project contact.
• Identify and mitigate risks associated with SaaS product development, including security, compliance, and scalability issues.
• Aligned technology and business process solutions with business strategies.
• Provided status updates, reports, and gathered project-related feedback from internal customers.
• Followed project management processes and methodologies to ensure timely, budget-compliant, and high- quality project delivery.
Senior Technical Project Manager (Consultant)
August 2016 to May 2020
Remote
Major Clients: Amano McGann, Panasonic, Sysco, Veritext (legal e-discovery), VNSNY, and WEX
• Managed numerous contract engagements, including customer interactions and project closures.
• Provided technical input and review to ensure customer requirements were met.
• Managed project participants and resources to deliver projects on schedule and within budget.
• Handled multiple concurrent projects with appropriate business and technical acumen.
• Drove improvements in delivery methodologies and processes based on after-action assessments.
• Communicated status to stakeholders and conducted presentations to facilitate project understanding.
• Developed project scope, budgets, and schedules for multiple projects.
• Identify and mitigate risks associated with SaaS product development, including security, compliance, and scalability issues.
• Ensure adherence to industry standards and best practices for SaaS development, including DevOps practices.
• Led software development teams through the SDLC for in-house and COTS software implementations.
• Conducted quarterly reviews of Identity and Access Management policies.
• Planned project efforts, including team identification, WBS, and work packages using various tools.
OSS/BSS Service Assurance Consultant (Technical Project Manager)
March 2008 to July 2016
Alcatel-Lucent
Summit, NJ
• Consulted in numerous verticals, delivering solutions using Alcatel-Lucent and industry-specific methodologies.
• Managed multiple new software implementations and monitored process implementation.
• Oversee the technical aspects of marketing initiatives, including the integration of marketing automation tools with SaaS platforms.
• Monitor and optimize the performance of marketing-related SaaS tools to ensure they meet business needs and provide a positive user experience.
• Ensured customer understanding and identified improvement opportunities.
• Led all areas of the SDLC, from scope documents to development, change control, and project completion.
• Fostered relationships with sponsors, stakeholders, and project team members.
• Led brainstorming and mind mapping sessions to obtain new ideas and outline alternative solutions.
• Redefined operational procedures to increase delivery efficiency and opportunities for new projects.
• Developed risk management plans and led reviews of security policies to mitigate risks.
• Managed software development teams and administered client databases (Oracle, MS SQL, MySQL).
• Implemented IBM Tivoli Suite and customized toolsets (e.g., Splunk) to automate threat response.
• Tested next-generation call center tools and implemented smart-metering software.
• Managed customer data migrations to multiple data centers and tested post-migration cloud-based data access
Education
Clemson University
Electrical and Computer Engineering
1990 - 1993
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CompTIA
Security+
InfiniteSkills
Amazon Web Services - Web Hosting and Cloud Computing with AWS
O’Reilly
Big Data Training Course
Pakt
Learning Google Cloud Platform
Pashun Consulting
Agile Project Management: Scrum Step by Step
Agile Certification Prep + Agile Scrum
Project Training Institute
Project Management Certification Program
SCRUMstudy
Scrum Fundamentals Certified
Udemy
Blockchain Basics - A Practical Approach
Blockchain - Beyond the Basics
ITIL Foundations
Microsoft Azure & Cloud Computing
Prepare & Pass AWS Certified Cloud Practitioner Exam
Relax & Learn Microsoft Azure and Cloud Technology in 90 Min
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