Customer Service Information Technology

AYAN HUSSEIN

Columbus, Ohio ***** • +1-614-***-**** ***************@*****.*** https://www.linkedin.com/in/ayan- PROFESSIONAL SUMMARY

Information Technology Specialist student with experience in security and operations. Skilled in security systems, customer service, and inventory management. working with companies like Allied Security, DHL, and Amazon. Adept at using Microsoft Office and google Suites. SKILLS

• Incident reporting

• Microsoft Office &

Google Suites

• Inventory management

• Cross-functional

collaboration

• Bilingual: English &

Somali

• Customer service

• Safety protocols

EDUCATION

Degree of Information Technology

Central Ohio Technical College, Newark, OH — Expected Graduation: Fall 2025 PROFESSIONAL EXPERIENCE 07/2024- 09/2024

Allied Security, Columbus, OH

Security Officer —Conducted security patrols and ensured safety compliance across assigned premises.

• Responded to incidents and worked closely with law enforcement when needed.

• Maintained daily logs and created detailed incident reports. Securitas, Columbus, OH

Security Officer — 02/2024- 06/2024

• Monitored premises to prevent theft, violence, and infractions of rules.

• Aided visitors and employees with security-related concerns.

• Responded to emergencies, ensuring safety and compliance with protocols. DHL, Columbus, OH 02/2023-10/2023

Logistics Associate

• Coordinated international shipments, ensuring on-time deliveries, and resolving logistics issues.

• Tracked shipments, provided real-time updates, and performed inventory counting. Amazon, Columbus, OH 05/2020-12/2022

Warehouse Associate

• Fulfilled customer orders while supporting warehouse operations efficiency.

• Operated material handling equipment and supported inventory accuracy.

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