Cyber Security Field Service
Resume:
PROFESSIONAL SUMMARY
A professional leader with an active TS/SCI clearance with over 25 years of experience as an experienced Professional having worked as a Maintenance Chief, Maintenance Management Specialist, Automotive Maintenance Technician, Recruiter, Branch Chief, and Information Technologist with many agencies. Skilled in multi-agency / joint taskforce operations having worked with all Branches of the Military, DOD, DHA, DHS, NSA, Civil Service personnel, and Contractors in support of this country.
EXPERIENCE
CURRENT POSITION
Field Service Technician
APEX Systems Jan 2023 - Current
Cherry Point, NC
Install, configure, service, repair, and maintain Information Technology (IT) systems in both a stand-alone and client-server environment, including Microsoft (MS) server, Defense Message Systems (DMS), and other authorized IT systems as well as hardware and software for network services, storage networking devices, and servers.
Integrate multiple Information Systems (IS) in a networked environment.
Evaluate and resolve customer IS problems.
Effect required hardware upgrades and repair to maintain mission capability.
Install and configure wireless hubs, routers, switches, and various transmission media, server hardware and software, and ensure the proper installation and configuration of workstation hardware and software for efficient operation on the network.
Install, optimize, and troubleshoot Local Area Network (LAN) and Base Area Networks (BAN).
Experience with Internet Protocol version 6 (IPv6), Enhanced Interior Gateway Routing Protocol (EIGRP), Border Gateway Protocol (BGP), Virtual Local Area Networks (VLANs), Virtual Private Networks (VPNs), and Network Address Translation (NAT).
Hahndyman4hire, LLC
Handyman Aug 2021-Current
Oriental, NC
Provide cost estimates and invoices for various projects requested by customer for Handyman services.
I provided business & home repair services such as painting, pressure washing, plumbing, light electrical, drywall, tree services, and other construction services as needed for customers on a regular basis:
RMC
Jr Cyber Security Analyst May 2021-Aug 2021
Cherry Point, NC
Processing and responding to system access requests from end users
Providing help desk support on behalf of the IA team
Assisting with the development of system IA documentation to support certification of compliance to applicable standards including RMF and DCID 6/9
Working with systems owners, government managers, and other stakeholders to manage cyber security requirements
Maintaining records of such scans, as required by C&A guidelines.
Assisting ISSOs in responding to Information Assurance Vulnerability Alerts (IAVAs) as necessary to address systems vulnerabilities
Assisting in the reviewing of systems security utilization logs per cyber security standards
Processing and responding to system access requests from end users
Providing help desk support on behalf of the IA team
Assisting with the development of system IA documentation to support certification of compliance to applicable standards including RMF and DCID 6/9
Working with systems owners, government managers, and other stakeholders to manage cyber security requirements
Maintaining records of such scans, as required by C&A guidelines.
Assisting ISSOs in responding to Information Assurance Vulnerability Alerts (IAVAs) as necessary to address systems vulnerabilities
Assisting in the reviewing of systems security utilization logs per cyber security standards
Unissant Feb 2020 – May 2021
Information Systems Security Officer
Cherry Point, NC
Implement and enforce all DoD IS and PIT system cybersecurity policies and procedures, as defined by cybersecurity-related documentation.
Ensure that all users have the requisite security clearances and access authorization, and they are aware of their cybersecurity responsibilities for DoD IS and PIT systems under their purview before being granted access to those systems.
In coordination with the ISSM, initiate protective or corrective measures when a cybersecurity incident or vulnerability is discovered and ensure that a process is in place for authorized users to report all cybersecurity-related events and potential threats and vulnerabilities to the ISSO.
Ensure that all DoD IS cybersecurity-related documentation is current and accessible to properly authorized individuals!
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D&Z Federal Services 4/2019 – 2/2020
Field Service Technician
Cherry Point, NC
IT Field Service Technicians will provide prompt and accurate technical support, ensuring a high level of customer satisfaction and adherence to Service Level Agreements (SLAs).
IT Field Service Technicians will include performing desk-side Windows 7 & 10 workstation support in a networked office environment and, more specifically,
Supporting or performing MS Office and Outlook configuration and troubleshooting; software installation and configuration; new user set up; printer and network file share configuration and troubleshooting; peripheral installation, configuration and troubleshooting; and computer/user moves, adds, and changes.
Technicians will also be responsible for reviewing trouble ticket queues, documenting support and diagnostic activities, escalating problems as required, and accurately and effectively resolving and closing assigned trouble tickets in accordance with SLA requirements.
AIST Technology 7/2018 – 4/2019
Computer Technician
Cherry Point, NC
Perform application, hardware and software troubleshooting.
Help customers resolve technical problems in a timely manner.
Analyze logs and spot common trends and underlying problems.
Must have the ability to establish a solid working relationship with customers, technical staff, managers and peers.
Respond promptly to emergencies when necessary.
Provide hardware/software support to clients via emails, phone calls and on-site.
Resolve complex issues effectively and follow through to appropriate resolution.
Perform software/hardware installations, configurations and upgrades.
Install and configure new workstations using deployment software.
Troubleshoot user problems in Windows, MS Office, and other applications.
Support, test, and troubleshoot hardware, software and OS problems.
Work with vendor and internal support contacts to resolve complex technical problems.
Work independently and research issues.
Experience
COMSO 12/2017-7/2018 (Engineer 1), Optimus Technology 5/2017-12/1017 (Software Engineer), LEIDOS 1/2017-5/2017 (Systems Administrator), Eagle Alliance (CSRA) 3/2015– 1/2017(Senior Associate Technician),American Security Programs (FPS Armed Security Officer) 8/2014– 3/2015, General Dynamics (Senior Technician, Help Desk) 1/2014-3/2014, Prince Telecom (Cable Technician) 8/2013-11/2013, Dynamic Research Corporation (Systems Administrator III) 8/2012-4/2013, National Security Agency (NSA) (Branch Chief) 05/2011 – 10/2011, NSA (Computer System Architect) 08/2009 – 05/2011, L-3 Communications (Systems Administrator) 03/2008 – 08/2009, TEKSYSEMS (Desktop Support Technician) 12/2007 – 03/2008, CACI (Customer Service Technician) 06/2007 – 10/2007 BSA LB&B Associates (Computer Operator) 11/2006 – 06/2007, Eagle Alliance (IT Help Desk Support) 11/2005 – 11/2006, NSA (Police Officer) 1/2005 – 10/2005, U.S. Marines, (Mechanic/Recruiter/Maintenance Manager) 11/84 -11/2004
Training Classes
Windows Command Line class Windows Power Shell class
SANS Security Essentials class Fiber Optic Theory/Maintenance Tech class
Breakup slate Routing and Switching class VMWare Install, Configure & Manage class
Lean Six Sigma Green Belt Training class Network + class.
Security + class RH124 Red Hat System Administration I
Symantec DLP 15.0 Class eMASS
DISA HBSS Admin /ePO 5.92/ 5.3 DISA ACAS 5.3
Tanium Operations & Security Essentials Tenable /Security Center
Certifications
Federal Law Enforcement (Mixed basic Police Training) Certification
Security + CE (current) Good through 2025
EDUCATION
Bachelor of Science, Business with a concentration in Information Systems
University of Phoenix - Columbia, MD Apr 2014 GPA 3.47GPA
JH
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