Software Implementation Engineer

Experienced technology enabler with a solid background in developing, deploying, integrating, configuring and supporting custom and commercial software systems - all tailored to the needs of customers.

Always customer focused. Always listening.

Always helping clients and associates solve problems to achieve their goals.

Key Skills

•Business Process Analysis

•Requirements Discovery

•Customer Relations, VoC

•Product Expertise

•Technical Communication

•Training & Best Practices

•Delivery & Onboarding

•Multi-system Configuration

•Software Implementation

•Systems Integration

•Data Management

Cross-functional Support

Professional Experience

Perforce Software, Minneapolis, MN (Remote)

Professional Services Engineer, Helix ALM

2022 - 2024

Support new and existing customers with the implementation and configuration of Helix ALM, a multi-module application lifecycle management suite.

•Analyzed and developed best practices for each customer's unique workflow and business case.

•Retooled existing client configurations to take full advantage of Helix ALMs workflow, traceability, reporting and customization features.

•Overhauled a monolithic training program down to discrete units for flexibility to address customer specific needs making for a more tailored experience.

•Developed transform templates for converting Excel-based test protocols into Perforce's proprietary markup language, an important content transfer and import step.

•Created scripts to automate configuration steps using the product's REST API instead of manual UI operations.

•Expanded product delivery into municipal (city/state/province) markets.

Mitek Systems, San Diego, CA

Manager Solutions Architect, Professional Services

2017 - 2022

Facilitate the integration and onboarding of customers to Mitek’s mobile identity verification platform, an AI-powered user document and biometric cloud service.

•Took on the role of subject matter expert for the new MiSnap for Mobile Web SDK, a JavaScript package for mobile device image capture.

•Wrote best practice code samples for the Web SDK in various JavaScript frameworks (React JS, Angular, Vue, etc.) as well as TypeScript and NodeJS.

•Expanded and maintained an API client sandbox for sampling, testing and demoing the Mobile Verify cloud service REST API. It was used by Sales Engineering and adapted by software development for testing.

•Authored API result visualizations in Tableau and Kibana (Elastic) providing insight into a client’s applicant acceptance rates and identity geographies pre-launch.

•Founding member of the Professional Services Innovation Lab, a team developing cloud-based tools and components to showcase and demonstrate Mitek products and help expedite customer integration with source code and container images.

Leica Biosystems, Vista, CA

Senior Interface Developer, Professional Services

2009 - 2017

Designed and built data and imaging interchange solutions for Leica’s Aperio pathology image management platform.

•Built and maintained a custom ATL server written in C++ with mix-and-match C-callable DLLs to run on the medical device’s host PC. Multiple brands of clinical LIS platforms are supported.

•Transitioned the integration product to NextGen Healthcare’s Mirth Connect integration engine giving customers a more open and transparent solution.

•Managed all projects independently at the technical level and in cooperation with a client’s project manager, including statements of work, design specifications, testing and validation scripts, and support documentation.

•Promoted cross functional support and communication for Leica’s tech support, pre-sales, and implementation teams.

•Provided expertise and customer feedback to product management for improving and extending the core platform.

Aperio, Vista, CA

Applications Specialist, Pre-sales & Implementation Services

2008 - 2009

Responsible for product demonstrations and technical sales for Aperio’s pathology imaging system.

•Possessed thorough knowledge of all software and instrumentation solutions in production and in development.

•Post-sales activities continued with training customers on their new purchase, analyzing workflow and data needs to configure their systems.

•Gathered technical requests and suggestions for submission to product management.

•Provided set up, support, and technical design assistance on a blinded study to garner 510(k) medical device clearance.

Amgen, Thousand Oaks, CA

Support Analyst, Small Molecule Pharmaceutics

2003 - 2008

Implemented IT solutions to facilitate the pre-clinical drug development processes of the Small Molecule Pharmaceutics department. Was primarily concerned with system needs falling outside the scope, scale or immediate capabilities of the corporate informatics department. Integration with corporate systems, standards and infrastructure was a top priority.

Provided clients with the following services for over a dozen applications and software solutions:

Requirements gathering • Analysis • Design • Development • Deployment • Help and technical Documentation • Purchasing and license management • System configuration • Tech support and maintenance • Backup and recovery

Highlighted achievements

·ProjectTrak - A repository for the active compilation and reporting of all projects in the product pipeline for reporting to top management.

·Xenometrix - A financial application for budgeting and tracking all external expenses incurred by the business (i.e., contract research, consulting, collaborations, grants, etc.)

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