Banquet Server Customer Service

Shewaye Makonnen

Denver, CO/ 303-***-****/ *********@*******.***

Education:

High school Education

Date of Graduation: May 2000

Pima Medical Institute - Aurora, CO

Certification in progress

Experience:

Gaylord Rockies Resort and Convention center

Barista and Banquet Server, November 2021- present

■ Greeting and welcoming guest, so that they feel valued as soon as they enter the establishment

■ Provide recommendations based on expertise of new and current products and customer taste

■ Promote sales by creating eyecatching displays to increase product awareness

■ Addressing conflicts by handling guest complaints professionally and resolving issues so that guests can have a pleasant and memorable experience Hyatt Regency

Room service and Banquet Server, June 2006- 2020

■ Manage and organize inventory

■ Train new hires

■ Provide information by answering questions about services and facilities

■ Maintaining professionalism by demonstrating positive attitude, good communication skills, and polite behavior at all times Skills:

14 years customer service

3 years barista experience

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