Pharmacy Technician Customer Service
Resume:
Keya Reedus
Minneapolis, MN *****
**********@*****.***
Professional Summary
Relocated to to Minnesota
Fast learning, customer service-oriented individual seeking a Pharmacy Technician position with a company that values strong problem-solving skills, ability to multi-task and opportunity to grow. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Pharmacy Coordinator
Blue Cross Blue Shield of Kansas City-Kansas City, MO November 2015 to August 2024
· Review Prior Authorization forms to determine medical necessity per medical polices.
· Route authorizations to appropriate clinician for approval or denial
· Enter authorizations into the Optum, Altruista, PA Hub and Facets database.
· Notify provider of decision made within 72 hours via fax or letter.
· Price drugs for allowable per medical claims
Pharmacy Technician
Swope Health Services-Kansas City, MO
February 2015 to November 2015
· Confirmed customer insurance information.
· Answered incoming phone calls to place refill orders and answer customer questions.
· Entered prescriptions into the database to be filled.
· Located customers’ medication and operate cash register to complete transactions.
· Organize inventory to complete medication orders. Customer Service Rep (medical)
DST Health Solutions-Kansas City, MO
March 2014 to February 2015
(Argus & DST Health Coincide)
· Assist members for North shore LIJ and Today’s Options medical health plans.
· Check status of claims and authorizations
· Check paid and unpaid premium amounts.
· Quote benefits using benefit grids.
· Locate in network providers upon member request. Pharmacy Benefit Rep
Argus Health Systems-Kansas City, MO
November 2013 to February 2015
· Assist pharmacies with their claim adjudication needs in a timely manner.
· Enter in authorizations based on the insurance plans guidelines.
· Guide misdirected callers in the right direction.
· Provides information about copayment structures and drug benefits.
· Runs test claims to ensure payment of plan for pharmacies request. Pharmacy Technician
CVS Pharmacy-Kansas City, MO
August 2012 to July 2013
· Performed pharmacy production by preparing medications in proper bottles.
· Verified accuracy of medication
· Confirmed customer insurance information.
· Answered incoming phone calls to place refill orders and answer customer questions.
· Entered prescriptions into the database to be filled.
· Located customers’ medication and operate cash register to complete transactions. Education
Diploma in Pharmacy Technician
Everest College - Kansas City, MO
November 2012 to November 2012
High school diploma
Imagine rennissance academy
May 2012 to May 2012
Skills
• Cash handling
• HIPAA and OSHA certified
• Excellent customer service, communication, and interpersonal skills.
• Medicare part B and D
• Injections
• Customer service
• Pharmacy technician experience
• Familiar with Microsoft Word and PowerPoint
• Organizational skills
• Data entry
• Computer networking
• Cash register
• Clinical Pharmacy Experience
• Insurance Verification
Certifications and Licenses
Pharmacy Technician License
Assessments
Spreadsheets with Microsoft Excel — Proficient
August 2024
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Customer focus & orientation — Proficient
July 2024
Responding to customer situations with sensitivity Full results: Proficient
Food service: Customer situations — Proficient
August 2024
Identifying and addressing customer needs in a food service setting Full results: Proficient
Work style: Reliability — Completed
July 2024
Tendency to be reliable, dependable, and act with integrity at work Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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