Information Technology Customer Service

Dennis D. Ranck

Las Vegas, NV 702-***-**** *.*********@*****.***

https://youtube.com/@dennisranck1613?si=4RF_eWid1FqHVYTh www.linkedin.com/in/dennis-ranck-407629b6

DESIRED POSITION

I have acquired a plentiful amount of customer service experience, to include residential, commercial, and some medical facilities customers. I have serviced, maintained, programmed and installed a variety of low voltage systems. I have studied aspects of information technology. EDUCATION

My Computer Career, Live-Online Information Technology Security Administration Currently holds 220-1001 certification and LPI certification. May 2021-April 2022 ITT Technical Institute, Henderson, NV Electronics Engineering Technology A.A.S. March 2000-March 2002 Graduated with Honors GPA 4.0

TECHNICAL SUMMARY

Systems: Windows 7/8/10, Mac OS X, iOS, DNS and DHCP, Network, Physical & Logical Security, Network Standards and Protocols. Hardware: Disassemble & Reassemble desktop PCs, RAM, Hard Drives, Motherboard, Network Interface Cards, Processors, and Troubleshoot Hardware issues. Software: Microsoft Firewalls, Identify types of Malware, Adobe Acrobat XI Professional, Scripting with Visual Basic, Classless IP Addressing

MILITARY

● US NAVY Feb 1995-Nov 1999 ● Interior Communications Petty Officer 3rd class (IC3)

● Honorable Discharge

KEY SKILLS

● Install & configure computer hardware, software, systems, networks, printers & scanners

● Ability to stick to deadlines, prioritize & display problem-solving skills

● Virus & malware mitigation, cleaning infested computers and implementation of Encryptions

● Cloud Platform Support to include: Microsoft Intune, Azure, Office 365 & Google Cloud Applications

● Implement wireless networks, & various topologies, wireless security and new configuration.

● Ability to use a variety of hand tools, power tools, and some types of specialized tools.

● Ability to use a variety of specialized metering equipment, including DMM and O-Scope.

● Ability to work and configure a multitude of low voltage equipment cabling types, including RG 59, RG 6, different category cabling, ends, stp, utp, and plenum,with ends and splices.

● Interpretation of technical manuals, schematics and blueprints.

● Maintain and troubleshoot onsite equipment, alarms, computer CCTV, access

● Able to work under pressure efficiently and safely (customer satisfaction)

● Excellent customer service skills.

Dennis D. Ranck

Las Vegas, NV 702-***-**** *.*********@*****.*** https://youtube.com/@dennisranck1613?si=4RF_eWid1FqHVYTh www.linkedin.com/in/dennis-ranck-407629b6

WORK EXPERIENCE

IQVIA Field Service Technician May 2023 - August 2024 ● Configure software upgrades/downgrades on various medical equipment. Book personal travel utilizing company 's preferred platform. Create expense reports for company projects utilizing company preferred platform.

Acoustic Design Systems Alarm Service / Install Technician Nov. 2021- Jan. 2023 and November 2024- PRESENT ● Install, test, repair, and maintain various alarm systems, access control systems, and CCTV systems.

● Setup accounts with z-wave and IP cameras utilizing the alarm.com platform. Securitas-Remote Service Technician April 2020-July 2021

● Test, service, program and maintain various aspects of alarm systems, access control systems and some CCTV systems, to include IP cameras.

● Maintained proper and efficient vehicle inventory as required.

● Alarm, camera, and device panel swap, including DVR/NVR hard drives, and I isP camera address setting.

● Customer de-escalation.

Sting Alarm-Installation Technician/Service Technician Nov 2018 – Nov 2019 ● Install, test, service, program and maintain various aspects of various alarm systems, access control systems and some CCTV systems.

● Ability to use and configure the Alarm.com platform.

● Setup accounts with z-wave and IP cameras utilizing the alarm.com platform.

● Maintained proper and efficient vehicle inventory as required.

● Customer de-escalation.

Protection One/ADT-Installation Technician/Service Technician 40+ Nov 2005 – Nov 2018

● Install, test, service, program and maintain various aspects of various alarm systems, access control systems and some CCTV systems.

● Maintained proper and efficient vehicle inventory as required.

● Setup accounts with z-wave and IP cameras utilizing the alarm.com platform.

● Customer de-escalation.

ACHIEVEMENTS

● Patent Issued - 11,039,598, B2 June 22 2021 PAWS a pet auxiliary watering system

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