Merchant processor professional

Professional Experience

Fortis Payment Systems LLC *Account Boarding & Changes Specialist*

La Jolla, CA, November 2022 – present

•Improve boarding automation procedures to facilitate transition from Payment Logistics to Fortis

•Educate Fortis on Payment Logistics underwriting policies during transition

•Complete business information, legal entity and bank account changes for retail and wholesale merchants

•Run and provide documentation to lead underwriters for bank, legal entity and owner changes

•Assist building SOPs for transition between Payment Logistics to Fortis Payment Systems buyout

•Board 250 Wholesale Merchant accounts monthly into management systems

•Coordinate new account setup and validation of Point-of-Sale terminals with technical support group

Payment Logistics Limited *Underwriter Analyst*

La Jolla, CA, July 2015 – October 2022

•Underwrote all Merchant Applications provided by Sales and Customer Relations

•Ran all necessary background checks to ensure validity of merchants

•Reviewed credit history of new merchants to asses financial liquidity and solvency

•Evaluated high-risk accounts prior to approval based on revenue, credit history and company track record

•Presented findings of fraudulent or high-risk merchant applications to risk management

•Guided and mentored junior underwriters

•Coordinate new account setup and validation of point-of-sale terminals with technical support

Travelers Insurance *Account Manager Inland Marine*

Alpharetta, GA, August 2014 – June 2015

•Quoted accounts within authority limits by reviewing risk exposures

•Managed account documentation; proposals, policy changes, endorsements, and cancellation

•Updated account information and rate adjustments to premiums for lead underwriters

Payment Logistics Limited *Underwriter*

San Diego, CA, March 2010 – July 2014

•Reviewed merchant credit worthiness seeking approval for new accounts

•Created underwriting and approval procedures

•Administered processing of approved merchant accounts for clients nationwide

•Managed processing of approved merchant credit accounts for account agents stationed nationwide

WFG Property & Casualty Insurance Agency *Account Manager*

Atlanta, GA, March 2007 - December 2009

•Managed agents nationwide regarding procedures, coverages, and policy changes for insurers

•Maintained and analyzed underwriting guidelines of major insurers, including Travelers, Metlife, Progressive

•Served as liaison between corporate headquarters and on-field sales agents on customer service priorities

•Processed payments for policy customers nationwide through agency management system

•Trained outside sales agents insurers’ underwriting guidelines and policies through webinars

Education

•Georgia State University, Atlanta, Georgia. Bachelor of Arts, May 2006. Major: Spanish Literature

Computer Skills

•Access One Management System, FDPOS Management System, Merchant Manager

•Fluent in Spanish and English

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