Information Technology Security Clearance

Sean Jerome Benson

Johnson City, TN Remote 931-***-**** ********@*****.*** www.linkedin.com/in/sean-benson-aaa694156

CompTIA & EC-Council Professional ITIL & Security+ Certified Secret Clearance (Active)

PROFESSIONAL SUMMARY

U.S. Army Veteran with Active Secret Security Clearance. Recent Information Technology graduate of New Horizons and ACI Learning for Information Technology Specialist and ISA Programs that included CompTIA, EC-Council, Advanced Infrastructure Support and Cybersecurity. Presently ITIL and CompTIA Security+ certified with plans to secure Certified Network Defender (CND) and Certified Ethical Hacker (CEH) certifications. Through courses, obtained a working knowledge of database administration, cloud management, and network architecture. Seeking to utilize broad educational background with excellent analytical, technical, and PC System support, networking and infrastructure support to thrive within career opportunities including IT Support, Help Desk, Desktop Support, IT Specialist, End User Support or Technical Support.

CERTIFICATIONS

EC Council Certified Network Defender (CND) (Pending) Anticipated Examination Date: April 2023

EC Council Certified Ethical Hacker (CEH) (Pending) Anticipated Examination Date: May 2023

PeopleCert ITIL 4 Foundation Obtain Date: January 2022

CompTIA Security+ Obtain Date: December 2021

TECHNICAL TRAINING

ACI Learning Virtual Campus

Information Security Analyst (ISA) Program Completion Date: October 2022

New Horizons Computer Learning Center of St Louis Virtual Campus

Information Technology Specialist Completion Date: October 2021

American Military University Virtual Campus

Undergraduate Certificate in Computer Systems & Networks Completion Date: July 2020

Grantham University Kansas City, MO

BA in Criminal Justice Completion Date: December 2014

Austin Peay State University Clarksville, TN

Associate of Applied Science (Cum Laude) Completion Date: December 2007

TECHNICAL SKILLS

ITIL 4 Foundations: IT Infrastructure Library, PC Operating Systems Navigation, Internet Usage, IP Addressing

CompTIA A+: Components of Desktop PC’s, Installations & Configuration of Operating Systems, Maintain & Troubleshoot Installations of Microsoft Windows & Windows Operating Systems, Network Connections, Network Technologies, Laptops, Portable Computing Devices, Printers & Scanners, Support PC Security, Replace Computer Hardware, Systems Components

CompTIA Network+: TCP/IP, LAN, WAN, VLAN, Wi-Fi, VPN, VOIP, Install, Operate, Manage, Support & Troubleshoot Network

CompTIA Security+: Identify Security Threats, Harden Internal Systems & Services, Secure Network Communications, Manage PKI’s, Enforce Organizational Security Policies & Monitor Security Infrastructure

EC-Council Certified Network Defender: Computer Network & Defense Fundamentals, Network Security Threats, Controls, Protocols, Vulnerabilities, Devices & Attacks, Secure IDS/VPN/Firewall Configuration & Management, Wireless Network Defense, Data Backup/Recovery, Network Incident Response & Management

EC Council Certified Ethical Hacker: Footprinting & Reconnaissance, Scanning Networks, System Hacking, Malware Threats, Sniffing, Social Engineering, Denial of Service, Session Hijacking, Hacking Web Servers, Web Applications, Mobile Platforms & Wireless Networks, SQL Injection, Evading IDS, Firewalls & Honeypots, Cryptography

Interpersonal: Communication, Collaboration, Customer Services, Emotional Intelligence, Leadership, Positive Attitude, Conflict Management, Teamwork, Time Management, Problem Solving, Active Listening

PROFESSIONAL EXPERIENCE

Advanced Call Center Technologies Johnson City, TN

Call Center Representative – Agent August 2023 – Present

Receive inbound and outbound calls to provide assistance to consumers with billing inquiries, credits, fraud alerts, internet, cell phone and mortgage services

Utilize problem solving and negotiation skills to address concerns and resolve consumer issues

Respond promptly to consumer needs and solicit feedback to improve service.

United States Army Fort Dix, NJ

Support Operations Non-Commissioned Officer in Charge (NCOIC) June 2018 – June 2022

Facilitate training and development opportunities across the 1-315th Brigade Support Battalion (BSB), 174th Infantry Brigade.

Cultivated and managed relationships with units spanning 13 states to drive operational readiness and capabilities.

Coordinated logistics supporting six forward area refueling equipment assets, 12 fuel system supply points, 18 collapsible drums, and 69 fuel tankers.

United States Army Fort Wainwright, AK

Platoon Sergeant June 2015 – June 2018

Provided advisory and subject matter expertise to senior leaders on platoon activities.

Mentored and guided a team of 11 non-commissioned officers and 29 Soldiers.

Instrumental in the team achieving an average of 246 points on physical fitness exams exceeding the US Army’s standard of 180.

United States Army Fort Lee, VA

Division NCOIC and Senior Trainer June 2013 – May 2015

Supported training and development efforts of the Advance Petroleum and Water Division.

Delivered comprehensive training on petroleum logistics for 1.5K U.S. and allied services, Naval Reserve Expeditionary Forces, and the Department of Defense (DoD) civilians.

Consistently maintained 100% accountability of seven enterprise classroom programs with a combined worth of $20M+.

United States Army Fort Lee, VA

Team Chief and Trainer May 2012 – June 2013

Led the performance of instructional design and training of the Petroleum and Water Department of the United States Army Quartermaster School.

Trained and evaluated 15 NCOs and three civilian instructors ensuring alignment with program standards.

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