Desktop Support It Technician

PROFESSIONAL SUMMARY

Results-driven IT Technician with over 14 years of experience in the IT industry, actively pursuing certifications to enhance technical expertise. Known for a goal-oriented approach to problem-solving and proven leadership skills. Proficient in computer networking, hardware, and software maintenance, with a commitment to continuous learning and delivering impactful results in fast-paced environments.

EDUCATION

PC AGE Career Institute Iselin, NJ 10/2017 – 11/2018

Internetwork Engineering program, which includes certification training in;

CompTIA A+, CompTIA Network+, CompTIA Security+, CompTIA Linux+,

Microsoft Windows 10, Windows Server 2019, and CCNA.

DEVRY UNIVERSITY North Brunswick, NJ 10/2013 – 10/2015

Associate In Network Systems Administration

IT SKILLS

Upgrade memory, adapters, and other hardware; switches and routers; network cabling

Install, configure, and maintain Microsoft Windows 7/10, MacOS, and Linux (Basics).

Configure network protocols; NTFS permissions, backup, and data storage; disk management

Configure TCP/IP protocol suite; administer file and print services

LAN implementation and maintenance; install and configure DNS and DHCP,

TCP/IP installation; IP addressing and subnetting

Implement and maintain virtual environments using VirtualBox

Implement, configure, and troubleshoot Network Security issues

Fundamentals of SharePoint, Microsoft Office 365, and database concepts.

Break/Fix Solutions for TC-52 Zebra devices Desktop Support

Desktop support for WOW’S (Workstations on Wheels for Northwell Health Hospitals

located on Staten Island.)

IVANTI ticketing system experience

ZSCALER Troubleshooting, and ITAM experience

CERTIFICATIONS

CompTIA A+ Certified

McAfee Institute

PNC Retail Refresh 2021+

Investigations on the Deep Web (TOR)

Google IT Support Professional Certificate

Certified Cyber Intelligence Investigator (CCII)

Certified Counter-Intelligence Threat Analyst (CCTA)

PROFESSIONAL EXPERIENCE

Fieldnation.com East Rutherford 10/2023 – Present

Computer Deployment Technician

Swap out Lenovo thin PCs without peripherals, ensuring physical layer connection

and proper setup.

Unbox and install PCs and monitors, attaching VESA plates and mounting monitors on arm bars.

Collaborate with a team to ensure neat and organized cable management for all devices.

Ensure accurate and efficient deployment of equipment based on client-specific requirements.

Northwell Health New York, NY 10/2021 – 10/2023

Rounding IT Technician (Contract)

Provided onsite break-fix solutions for TC-52 Zebra devices at multiple hospitals,

including Seaview Hospital with approximately 600, and Seguine Hospital with

approximately 200.

Handled common daily issues such as pin resets, factory resets, and swaps of

damaged zebra devices with new ones.

Managed workflow and tickets using the IVANTI ticket tracking system.

Updated the client's IT Asset Management (ITAM) system with zebra device swaps.

Took responsibility for handling break-fix on Northwell's WOW (Workstation on

Wheels) devices.

Provided general IT support, including hardware and software troubleshooting.

NYC Department of Education NYC, NY 01/2019 – 09/2021

Configuration Technician (Contract)

Worked with 20 technicians to deploy iPads to the NYC Department of Education.

Trained newly hired employees on the deployment process, and iPad configuration.

On-Demand Technician New York, NY 11/2017 – 01/2019

Computer Repair Field Technician

Assigned to several firms including S&P, Bayer, MetLife, Morgan Stanley,

Goldman Sachs, and TD Bank.

Responsible for memory upgrades, hardware/software installations,

and end-user moves.

Computer Repair Technician (After-Hours) Staten Island, NY 02/2014 – 11/2017

Provided comprehensive computer and network services to residential

clients in the tri-state area.

Offered specialized assistance in virus removal, training, network support,

hardware and software troubleshooting, and data backup/retrieval.

Provided technical support for laptop and desktop computers, including setup,

configuration, troubleshooting, and repair.

Repair Geek Brooklyn, NY 02/2010 – 01/2014

Computer Repair Technician

Offered various computer and network services to residential clients

throughout the tri-state.

Provided virus removal, training, network support, hardware and software support,

and data backup/retrieval.

Included setup, configuration, troubleshooting, and repair of laptop and

desktop problems.

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