Customer Service Data Entry

Lequiticia Gardner

*****************@*****.*** 478-***-**** Sandy Springs, GA

SUMMARY

Seasoned logistics professional with 9 years of experience, including inventory management and forklift operation. Proven track record in optimizing product placement, enhancing store visual merchandising, and ensuring safety compliance. Seeking a Remote Logistics Forklift role to apply expertise in inventory accuracy, cycle counts, data entry and efficient material handling along with Customer Service Support. WORK EXPERIENCE

BODI-PURITIEZ Lawrenceville, Georgia

Owner and Manager March 2021 - April 2024

• Directed team operations to align with customer requirements and satisfaction.

• Managed sales and advertising initiatives to promote product visibility and company growth.

• Handled inbound and outbound calls to maintain customer relations and address inquiries.

• Oversaw invoice processing and resolved financial discrepancies to ensure accurate billing.

• Engaged in travel for networking opportunities with potential clients and business partners.

• Ensured product quality and communicated benefits to reinforce brand reputation and trust.

• Monitored supply chain activities to maintain inventory accuracy and meet demand.

• Provided team with necessary resources and support to facilitate efficient workflow.

• Maintained effective communication across all areas of the business to ensure cohesion and clarity. Hobby Lobby Alpharetta, Georgia

Cashier/ Customer Service and Sales Representative May 2022 - November 2022

• Assisted with customer inquiries and product information over the phone.

• Ensured timely stocking and organization of merchandise on the sales floor.

• Engaged with customers to understand their needs and provided tailored recommendations.

• Performed quality inspections on products to maintain high customer satisfaction.

• Contributed to promotional activities by aiding in advertisement and sale of merchandise.

• Managed financial transactions accurately, including cash handling and processing payments. Sam's Club Duluth, GA

Forklift Merchandiser Apr 2021 - Oct 2022

• Coordinated with management to execute planograms, optimizing product placement and enhancing store visual merchandising.

• Developed and implemented retail displays that increased product visibility and sales, aligning with corporate marketing initiatives.

• Maintained accurate inventory records through diligent processing of deliveries, scanning packages, and updating the internal database, while ensuring clean, organized work areas and adhering to safety protocols with forklift operations.

Williams & Sonoma Braselton, GA

Inventory Specialist Aug 2018 - Apr 2021

• Conducted cycle counts and managed load planning, ensuring inventory accuracy and efficiency.

• Researched and resolved discrepancies related to missing, lost, consumed, and deleted products.

• Trained new employees on operational procedures and equipment, enhancing team performance and productivity. Airgas Distribution Center Duluth, GA

Forklift Operator May 2016 - Apr 2018

• Managed the shipping and receiving process for hazardous, welding, and safety equipment, ensuring compliance with safety regulations.

• Conducted inventory control and coordinated logistics for customer pickups and various carriers, including UPS and LTL.

• Checked, packed, and invoiced orders utilizing RF scan gun technology and Worldship software to enhance operational efficiency.

Chamberlain Lift Master Norcross, GA

Forklift Operator May 2014 - Dec 2016

• Executed loading and offloading of trucks and flatbeds, ensuring efficient logistics operations.

• Conducted quality control assessments, contributing to the maintenance of product standards.

• Verified truck orders and managed seal integrity, enhancing security and compliance in shipping processes. EDUCATION

Laurus Technical Institute

Medical Assistant, Medical Assistant

Jan 2013

SKILLS

Customer Service • Data Entry • Filing Databases • SAP-WM (Warehouse Management Systems) • Inventory Cycle Count • RF (Radio Frequency) Scanners • Operate WAVE (Electric Lift) • Vocollect System (VAPS) • Operations of Various Forklifts • Problem Solving • Inventory Management • Communication • Safety Compliance • Time Management • Shipping and Receiving • Warehouse Management Systems (WMS) • Adaptability • Attention to Detail

• Forklift Operation • Quality Control • Money Management

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