Customer Service Call Center
Resume:
Monique Zito
* * ******** *****, ***** Springs, MS 39564
Cell: 512-***-**** Email: *************@*****.***
Objective:
Looking to leverage my experience I am a good problem solver, paying attention to detail, and able
to multitask and consistently finish projects before deadlines. Seeking a challenging position using
strong communication skills, analytical and problem-solving skills to facilitate a creative and quick
solution. Excited about the prospect of working for a company to improve my experience and
increase retention through quick resolution of any concerns.
Work Experience:
Customer Service Representative-Enrollment Broker-Remote
AppleOne
Austin, TX
October 2022-April 2023
¢ Provide customer service by telephone to clients regarding the education and enrollment
for Texas Medicaid Managed Care and Children’s Health Insurance Program (CHIP) as well
as outreach for the Texas Health Steps Program.
¢ Active listening to identify and address each caller’s concern. Fully understands the issue
and then provides appropriate resolution and direction for next steps.
e Transferring or referring callers to other Call Center units as needed
e Answering customer questions regarding available providers and enrollment processes in a
prompt, courteous, and concise matter
e Accesses, reads, and interprets customers and provider data elements on the various
computer systems.
Multi-tasks by communicating with the client while researching their case.
Documents all customer encounters in clear and concise records.
Knowledge/Experience with Healthcare providers
Retail Sales Associate
The UPS Store
Buda, TX
June 2022-October 2022
Delivers outstanding customer service to walk-in customers.
Strong computer skills, including Microsoft Office and Adobe Suites
Outstanding phone skills/Excellent packing skills
Maintain a clean, organized, and safe working environment.
Operate all equipment, software, and devices
Customer Service Representative-Sales-Remote
Protech Fire and Safety
Belle Chasse, LA
May 2017-December 2019
Review and respond to customer inquiries and requests via phone, email, and fax.
Provide knowledge and services to our customers with; return authorizations, order traces
Answer high-volume inbound customer calls
Process credit card payments for our customers
Process all orders for our customers/invoices
Scheduling and Rescheduling Appointments for safety equipment
Felony/Misdemeanor Trial Assistant/Investigator
Plaquemines Parish District Attorney’s Office at 25" Judicial District Court
Belle Chasse, LA
October 2001-May 2017
© Managed legal research for 2+ Attorneys receiving commendation from all attorneys for
efficiency, accuracy, and attention to detail
e Filed motions to request Medical Reports, X-Rays, Labs and Autopsies for victims’ trials.
Reviewed Medical Reports, X-rays, Labs, Autopsies, and detailed them on diagram for
Attorney’s, Judge, and Jurors for trial procedures
Inputted all new arrests into the system
Scan all documents of new arrests and all documents involving that case into the system
Prepare screening sheets for Attorney's
Review cases and preparing request for more information to further the case for
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