Front Desk Customer Service

Nikita Robinson

Elk River, MN * 612-***-***** ******.*******@*****.***

PROFESSIONAL PROFILE

Conscientious, high-energy, results-oriented professional with proven ability to manage day-to-day operations and exceed client and corporate goals and expectations. Strong focus on creative approach to problem resolution and proactive planning.

QUALIFYING SUMMARY

* Time Management * Leadership * MS Office * Adaptability

* Conflict Resolution * Critical Thinking * Patience * Problem Solving

PROFESSIONAL SKILLS

Administrative

Assisted with front desk duties to include mailing, scanning, faxing, copying and filing. Answered phones and greeted patients. Scheduled and confirmed patient appointments. Utilized software to enter information. Gave patient post-op instructions. Drafted and sent treatment letters to referring Physicians. Assisted in resolving problems. Handled requests from other professionals. Strictly adhered to office policies and procedures, especially regarding confidentiality.

Customer Service

Memorized all company products and services to be able to answer customer questions quickly and efficiently. Maintained relationships with both internal and external customers. Collate source data such as customer names, addresses, phone numbers, credit card information and entered data into various software. Completed voluntary client relations training to learn ways to enhance customer satisfaction and improve productivity.

Teaching

Planned, prepared and delivered lesson plans and instructional materials that facilitate active learning. Developed schemes of work, lesson plans and tests that are in accordance with established procedures. Instructed and monitored students in the use of learning materials and equipment. Used relevant technology to support and differentiate instruction. Manage student behavior in the classroom by establishing and enforcing rules and procedures. Maintained discipline in accordance with the rules and disciplinary systems of the school.

WORK HISTORY

Elementary Teacher, Various Schools, Twin Cities, MN 2007-2024

Youth Worker, Webster Open Middle School/YMCA, Minneapolis, MN 2002-2005

Business Office Assistant/Hall Monitor, Osseo Learning Center, Osseo, MN 2004

Health Care Assistant, Hennepin HealthCare, Minneapolis, MN 2000-2002

Surgery Scheduler, HealthEast, St. Paul, MN 1998-2000

Medical Assistant/Receptionist, Dr. Daly, Ogden, and Abid, St. Paul, MN 1998-2000

Medical Assistant Internship, Dr. Fredrick Internal Medicine, Minneapolis, MN 1995-1996

EDUCATION

Undergraduate Studies

* Bachelor of Science Degree, Bemidji State University 2007

oMajor: Elementary Education

oMinor: Specialty Communication Language Arts

oLicensure: K-6, 5-8 in Specialty

* Associate of Arts Degree, Minneapolis Community and Technical College 2004

oMajor: Urban Teacher Program

VOLUNTEER EXPERIENCE

Volunteer, Cedar Island Elementary, Maple Grove, MN 2004-2005

Sunday School Teacher, On Fire Ministry, Minneapolis, MN 2001-2003

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