Warehouse, delivery driver, It Support Customer Service

Aubriona Mathis

Victorville, CA 714-***-**** ****************@*****.*** www.linkedin.com/in/aubrionamathis Recently completed an intensive Google IT Support Professional certificate program. 5 years in warehousing, security, and delivery roles have honed skills in inventory management, security protocol implementation, and efficient logistics. RELEVANT SKILLS

• Technical Support • Ticketing System • User Training & Support

• Operating Systems Installation • Software Installation & Configuration • Customer Service

• Windows • Linux • Domain Name System (DNS)

• Networking • System Administration • Microsoft Azure

• Computer Hardware • Dynamic Host Configuration Protocol (DHCP) • Help Desk

• Office 365 • Hardware & Software Installation • Active Directory

• Troubleshooting • Problem Solving • Communication

• IT Infrastructure Management • Security Protocols • Logistics CERTIFICATES

Merit America • Virtual 02/2024

Google IT Support Professional Certificate

● Skill development includes troubleshooting, customer support, networking, operating systems, systems administration, and security — all the fundamentals of IT support that are critical for success in the workplace; comparable to the latest CompTIA A+ certification

Additional Skill Development

● Completed hands-on coursework covering Microsoft 365, Windows 10, Spiceworks ticketing system, and fundamental cloud concepts

Orange Coast College • Costa Mesa, CA 05/2018

Liberal Arts (Completed 69 credits)

PROFESSIONAL EXPERIENCE

Warehouse Associate • Amazon, San Bernardino, CA 10/2022 - Present

● Spearhead inventory initiatives, streamlining storage and retrieval processes, resulting in reduced operational costs.

● Implement rigorous quality control procedures, ensuring accuracy in product picking and packing, highlighting meticulous attention to detail.

● Led cross-functional teams in the development and execution of safety protocols, resulting in a 30% decrease in workplace incidents, showcasing strong leadership and communication skills.

● Enhance operational efficiency by introducing automated tracking systems, reducing order processing time, and demonstrating a commitment to process improvement. Security Guard • Allied Universal, Ontario, CA 04/2023 - 09/2023

● Implemented comprehensive security protocols and conducted routine site assessments to ensure safety of patrons

● Collaborated with law enforcement to address security incidents, showcasing communication and crisis management skills.

● Utilized surveillance systems and technology to monitor and control access, maintaining a secure environment with an incident-free track record.

● Conducted thorough investigations into security breaches and suspicious activities, presenting evidence and findings to support resolution efforts, highlighting strong analytical and problem-solving abilities. Delivery Driver • Amazon, Anaheim, CA 04/2022 - 10/2022

● Executed timely and accurate delivery routes, achieving on-time delivery while handling up to 200+ packages daily, highlighting strong time management and logistics skills resulting in getting driver of month for Amazon.

● Employed a customer-centric approach, receiving consistent positive feedback and maintaining a customer satisfaction rating through excellent service and communication.

● Managed a diverse inventory of products, ensuring proper handling and secure transportation of fragile and sensitive items, showcasing attention to detail and care in handling goods.

● Collaborated with the dispatch team to optimize delivery routes, reducing fuel consumption and contributing to eco-friendly and cost-effective solutions.

ADDITIONAL EXPERIENCE

Warehouse Associate • Shipmonk, Anaheim, CA 06/2020 - 04/2022 Warehouse Associate • FedEx, Anaheim, CA 08/2018 - 06/2020

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